Team Lead – Complaints Management Process
Iconma
Remote, CA(remote)
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JOB DETAILS
SKILLS
Banking Services, Best Practices, Communication Skills, Customer Satisfaction, Customer/Client Research, Establish Priorities, Health Plan, Information Technology Consulting, Microsoft Excel, Presentation/Verbal Skills, Regulations, Team Lead/Manager, Time Management, Trend Analysis, Vendor/Supplier Evaluation, Writing Skills
LOCATION
Remote, CA(remote)
POSTED
2 days ago
Responsibilities:
- Review of customer feedback.
- Classifying & analyzing customer feedback.
- Establishing trends and communicating the analysis with Vendor’s onshore counterparts
- Collaborate with team members to achieve performance targets.
- Identify and escalate priority issues to the appropriate channels.
- Offer solutions and alternatives to customers in a timely manner.
- Ensure customer satisfaction by providing high-quality service.
- Participate in training sessions to enhance product knowledge.
- Adapt to new processes and technologies as required.
- Maintain a positive and professional demeanor at all times.
- Contribute to team meetings and share best practices.
Requirements:
- Strong verbal & written communication skills,
- Strong Banking knowledge.
- Good MS Excel & presentation skills.
- Knowledge of various Regulations including CFPB and OCC,
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
About the Company
I
Iconma
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
COMPANY SIZE
2,000 to 2,499 employeesINDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/