Systems Engineer / MSP Technician (Tier 2–3)

We are seeking a Mid-Level Systems Engineer with strong expertise in Microsoft cloud technologies to design, deploy, migrate, and support modern workplace solutions for our clients.

The ideal candidate will have hands-on experience with Microsoft 365, Intune, Entra ID (Azure AD), and hybrid Active Directory environments, with a focus on security, scalability, and operational excellence.

Key ResponsibilitiesService Delivery & End-User Support

• Provide prompt, professional technical support to end users and ensure issues are resolved within defined SLAs.
• Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments.
• Monitor and optimize tenant health, performance, and security posture using built-in analytics and reporting tools.

Documentation & Ticketing

• Create, update, and maintain accurate documentation in IT Glue, including configurations, procedures, and client environments.
• Log, manage, and resolve support tickets using Kaseya BMS, ensuring complete documentation of troubleshooting steps and resolutions.

Infrastructure & Systems Support

• Design, configure, and administer Microsoft 365 tenants, including Exchange Online, SharePoint, Teams, and related services.
• Implement and manage Intune (Endpoint Manager) for device management, compliance policies, application deployment, and endpoint protection.
• Plan, deploy, and maintain hybrid Active Directory and Entra ID integrations, including identity synchronization.
• Perform email migrations from on-prem Exchange, Google Workspace, or other platforms to Microsoft 365 using BitTitan or native migration tools.
• Configure and manage Conditional Access, MFA, RBAC, and security policies aligned with Microsoft best practices.
• Troubleshoot directory synchronization (Azure AD Connect / Entra Connect), authentication, and Microsoft 365 service issues.
• Develop automation and administrative scripts using PowerShell and/or Microsoft Graph API.
• Collaborate with clients and internal teams to assess environments, create migration plans, and deliver technical documentation.
• Set up, support, and maintain client networking hardware, including firewalls, switches, and wireless access points (primarily Ubiquiti equipment).

Skills & QualificationsTechnical Experience

• Have 3–5 years of experience managing Microsoft 365, Intune, or Entra ID environments.
• Possess hands-on experience with hybrid Active Directory, Exchange Online, and Intune administration.
• Maintain working knowledge of Windows Server 2016–2022 and Active Directory fundamentals.
• Be familiar with DNS, VPNs, and core networking concepts.
• Have basic to intermediate PowerShell scripting experience for automation and reporting.
• Have experience with email and data migration tools such as BitTitan or equivalent.
• Be familiar with security and compliance frameworks (HIPAA, SOC 2, GDPR preferred).

Certifications (Preferred, Not Required)

• Microsoft Certified: Azure Administrator Associate (AZ-104).
• Microsoft Certified: Modern Desktop Administrator (MD-102).
• Microsoft 365 Certified: Enterprise Administrator Expert.
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900).
• CompTIA Cloud+ or Security+.

Soft Skills

• Demonstrate strong communication and client-facing skills.
• Possess excellent problem-solving and analytical abilities.
• Have the ability to manage multiple priorities and meet deadlines.
• Provide leadership or mentorship experience for senior-level candidates.

Benefits

• Receive a competitive salary based on experience.
• Receive paid time off.
• Opportunity for career growth into Senior Engineer or leadership roles.
• Gain exposure to a wide variety of technologies and client environments.
• Access over $100,000 in company-provided licenses and training for professional development.
• Obtain a company-issued laptop.
• Receive company-paid certifications and training as needed.
• Access cutting-edge tools, platforms, and resources.