Systems Administrator
DivIHN Integration Inc
Austin, TX
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at
to learn more and view our open positions.Please apply or call one of us to learn more
For further inquiries regarding the following opportunity, please contact our Talent Specialist, Vijay Raj Jayachandran at
Title: Systems Administrator
Location: On-site at Austin, TX
Duration: 12 Months
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
This position requires U.S. Citizens only to meet the DoD requirements.
Description:
This role is ideal for someone with approximately 5 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. As the primary Site IT Lead for our Austin office, you'll play a key role in maintaining our Commercial and FedRamp systems, supporting our users, and assisting in the implementation of new technologies.
Core Responsibilities:
- Advanced Troubleshooting and Technical Support:
- Be the main point of contact within the Austin office and travel to other sites as needed.
- Serve as an escalation point for the global Service Desk Team providing advanced technical support to end-users for the various enterprise applications supported at client. (e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc)
Collaboration and Coordination
- Collaborate with senior system administrators and other IT team members on business critical projects and initiatives
- Assist with driving the implementation of AI tools across the organization
- Coordinate with our InfoSec team to remediate security gaps or vulnerabilities across client's Enterprise Tools
- FedRAMP
- Serve as a primary point of contact for client's FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
- Environment Ownership: Serve as the designated administrator for the FedRAMP boundary, managing a high-trust environment isolated from commercial production.
Asset Management and Documentation:
- Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
- Assist with asset management, including tracking inventory of hardware and software.
- Executive Support
- Providing premium and proactive technical assistance to client's senior leadership, executives, and their administrative staff in a fast-paced environment.
- Serve as a primary point of contact fo rclient's executive assistant team.
Process Optimization:
- Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.
- Knowledge Base Development and Maintenance:
- Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance.
- Troubleshoot AV systems as needed.
- Assist in the management of AV Infrastructure Integrator visits and maintenance schedules.
Minimum Qualifications:
- Minimum of 5 years of work experience providing front-line IT support or systems administration work
- In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
- Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
- Strong knowledge of IT security best practices and compliance standards.
Preferred Qualifications:
- Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
- Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at client
- Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
- Excellent customer service skills and the ability to be a self starter
- Exposure to IT security best practices.
- Experience with automation using no-code or low-code automation platforms such as Okta Workflows or Zapier
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
IT Support, microsoft 365, Apple, Windows/Android