System Support Engineer (IFE/)
PROLIM Corporation
Irvine, CA
System Support Engineer – Level 2 (IFE / Aerospace)
Irvine, California (Onsite)
Experience: 5–7 Years
Employment Type: Contract (TPC preferred)
About the Role
We are seeking a highly motivated System Support Engineer – Level 2 to support advanced In-Flight Entertainment (IFE) systems. This role involves complex field issue investigations, root cause analysis, and cross-functional collaboration across Systems, Software, and Hardware teams.
This is a hands-on engineering investigation role supporting airline-reported and field system issues.
Key Responsibilities
- Conduct timely engineering investigations on complex customer/field system issues.
- Identify root causes and propose solutions to development engineering teams.
- Provide regular updates to management and engineering stakeholders.
- Analyze system logs, software logs, and BITE data.
- Develop data parsers and automation scripts to reproduce rare issues in engineering labs.
- Utilize engineering labs to replicate field issues and determine root cause.
- Collaborate with Software, Hardware, Systems Engineering, and third-party suppliers.
- Participate in Field Issue Review Boards.
- Remotely connect to aircraft to investigate live issues (AOG support).
- Document investigation plans, progress, and conclusions in issue tracking systems.
- Support airline or MRO visits as required.
Required Qualifications
- 5–7 years of experience in Aerospace / Avionics / IFE systems.
- Strong root cause analysis skills across Systems, Software, and Hardware.
- Experience analyzing logs and troubleshooting complex system-level issues.
- Experience working in lab environments to reproduce field issues.
- Strong documentation and communication skills.
- Willingness to work onsite in Irvine, CA.
Preferred Background
- Experience with aerospace engineering services companies.
- Prior experience supporting airline or aircraft systems.
- Experience with automation scripting (Python, Shell, etc.) is a plus.
About the Company
PROLIM Corporation
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.