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System Implementation Specialist - fully remote

Brains Workgroup, Inc.

(remote)

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JOB DETAILS
SALARY
$70,000–$90,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Administrative Policies, Clinical Training, Communication Skills, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation, Driver's License, Electronics, HL7 (Health Level 7), Hospital, Identify Issues, Instrumentation, Interoperability, Market Surveys, Medical Equipment, Microsoft Active Directory, Microsoft Windows Operating System, Network Routers, Network Support, Network Switching, On Call, On Site Support, Product Lifecycle, Quality Metrics, Radio Frequency, Scripting (Scripting Languages), Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Telemetry, Time Management, VMWare, Willing to Travel
ADDITIONAL COMPENSATION
great benefits package
POSTED
26 days ago

One of our clients, medical devices and services company is looking for an enthusiastic System Implementation Specialist - fully remote

** Must be authorized to work in US for ANY EMPLOYER
   No H1 Visa support for this position.

Fully remote position, with 70% travel to customers sites.
Permanent position with great benefits. Salary range 70-90K Depending on experience.

Must live near by major airport

System Implementation Specialist
 
Role:
The System Implementation Specialist provides professional, hands-on support for company’s central station systems, ensuring seamless installation, integration, and performance in hospital environments. This role includes conducting site surveys, managing installations and system add-ons, troubleshooting complex issues, and delivering exceptional customer support throughout the product lifecycle. Specialists also participate in the national on-call rotation, providing after-hours support to ensure continuous uptime and customer satisfaction.
 

Requirements and Skills

· Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree preferred.
· Experience with telemetry or RF systems (minimum one year preferred).
· Working knowledge of Microsoft Windows OS and IT networking concepts.
· Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
· Excellent communication, organization, and critical thinking abilities.
· Customer-focused, independent, and solutions-oriented with a positive attitude.
· Valid driver’s license with a clean driving record.

 

Functions:

· Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
· Verify that all systems meet company’s performance and quality standards through comprehensive testing.
· Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
· Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
· Coordinate and perform system updates and upgrades as required.
· Maintain detailed and accurate documentation for all service and installation activities in accordance with company’s Quality System and Administrative policies.
· Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

This is a home-based field position requiring approximately 70% travel to hospital sites. The role involves physical activity, including working in ceilings, under desks, and other hospital infrastructure spaces. Overnight stays and occasional weekend or holiday on-call coverage are required. Must be able to lift up to 75 lbs. with or without assistance.
 

Please email your resume or use this link to apply directly:










Keywords: travel RF telemetry windows support network tcp/ip routers switches vmware virual active directory MSAD script l medical health HL7 interoperability

About the Company

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Brains Workgroup, Inc.