System Administrator & Training Manager
PrideStaff
North Las Vegas, NV
Job Title: Therap System Administrator & Training Manager
Location: Las Vegas, NV (with oversight of Carson City locations)
Salary Range: $70,000 – $100,000 per year
Job Type: Full-Time, Supervisor/Manager Level
Company Overview
A dedicated provider of support services for individuals with Intellectual and Developmental Disabilities (I/DD) in the state of Nevada. Operating 25 locations, including 24-hour residential care facilities across the Las Vegas and Carson City regions, we are currently undergoing a major digital transformation. The company is implementing Therap Services—the industry-leading cloud-based Electronic Health Record (EHR) designed specifically for I/DD and Long-Term Services and Supports (LTSS).
Position Overview
Reporting directly to the executive team, the Therap System Administrator & Training Manager will lead the rollout, administration, and ongoing training for our new Therap EHR system. You will be responsible for building our internal training program from the ground up, deploying hardware (Chromebooks) to all 25 locations, and managing all internal system support. As the internal expert, you will transition us away from heavy reliance on hardcopy processes and eventually build and supervise a regional support team (including staff in Carson City and Las Vegas) to manage the volume of our expanding operations.
Key Responsibilities
System Implementation & Administration
Serve as the internal "Super Admin" for the Therap system, managing all agency-wide setup, including Provider Setup, Password Policies, Two-Factor Authentication (2FA), and User Privileges.
Configure and assign appropriate access levels using Super Roles and Caseloads (including Auto Program Caseloads and Individual Based Caseloads) to ensure strict HIPAA compliance and secure data sharing.
Manage the setup and maintenance of physical Sites and Programs in the system.
Configure and maintain Nevada-specific Therap modules, such as ATAP Plans, TAP Admin, Utilization Unit Tracking, Pre Auth, and 1915i Comprehensive Social Health Assessments (when or if implemented).
Collaborate with our internal accounting team to ensure service documentation properly aligns with billing and Medicaid claims.
Hardware Deployment & IT Support
Lead the deployment of Chromebooks to 25 separate 24-hour residential locations across the Las Vegas and Carson City markets.
Act as the primary Help Desk and support contact for direct support professionals and facility managers utilizing the software and hardware.
Training & Development
Design and execute a comprehensive, ground-up training program for all staff members (many of whom will be learning the system for the first time).
Utilize Therap’s Training Management System (TMS) to schedule training sessions, assign curricula, manage instructors, and track staff certifications.
Leverage Therap’s extensive training resources, including Module Simulators, PDF Quick Guides, and Course Cloud (SCORM files), to create tailored learning paths for our staff.
Ensure all users are proficient in core modules such as T-Logs (shift notes), Individual Support Plans (ISP Data), General Event Reports (GER) for incident management, and Electronic Visit Verification (EVV) / Scheduling.
Team Leadership & Supervision
As a supervisor-level leader, assess ongoing support needs and build out a dedicated Therap support team.
Directly manage at least one future system support specialist based in Carson City, as well as an additional backup support role in Las Vegas.
Act as the primary liaison between our internal team, outside database vendors, and Therap Services representatives.
Qualifications & Requirements
Experience: Proven experience in system administration and software implementation. Prior experience utilizing Therap Services EHR, IMS Med-Track, or similar electronic record systems in the human services sector is highly desired.
Industry Knowledge: Background working in the Intellectual and Developmental Disabilities (I/DD) or Long-Term Services and Supports (LTSS) fields is strongly preferred.
Training Expertise: Demonstrated ability to break down complex software workflows into simple, teachable concepts for non-technical staff. Experience building training manuals or using an LMS (Learning Management System) is a plus.
Technical Proficiency: Strong understanding of role-based access controls, database management, and mobile/web application support.
Leadership Skills: Previous experience in a supervisory or management role, with the ability to lead remote or regional team members.
Logistics: Must be based in the Las Vegas area with the ability to travel to various local sites, as well as occasional travel to Carson City locations to oversee hardware deployment and regional staff.