System Administrator - Level III

Position Title

System Administrator - Level III 

Position Type

Full Time, Onsite

Position Location

Fort Meade, MD 

Daily Responsibilities

·         Ensure there are processes in place to allow for regular and frequent communication with the GSC to allow for queue management, including resolution and closure of Tier 2 tickets, and escalation of tickets outside of Tier 2 based on evaluation and triage, as necessary.

·         Professionally communicate with customers while being able to breakdown technical information for customers to understand

·         Escalate complex technical issues to appropriate MHS-SHD assignment group

·         Adhering to standard best practices to support configuration management using the DHA asset management system Defense Medical Logistics Standard Support (DMLSS) and MHS-SHD.

·         Support formal configuration baselining processes as defined and managed by DHA Enterprise Configuration Managers for ensuring that hardware and software revisions are fully documented, to include functionality and interfaces with other systems/tools. As new releases of systems or other infrastructure changes are deployed, the Contractor shall assist with the establishment of new Configurable Items (CIs) and assist with providing for the complete traceability from one stage of production to the next. 

·         At the direction of the Government Task Manager, the Contractor shall use the Change Management (CM) module within the MHS-SHD to assist with the monitoring, maintenance, and enhancement efforts of CIs to ensure:

·         All work product, to include systems, infrastructures, and services defined by the Government Task Manager as CIs and included in CMDB received or generated by a project or DHA Support Group or Agency are adequately documented, stored, and managed

·         All changes and associated downtimes are documented and scheduled for release per local site requirements.

·         Assist with all required equipment staging, burn-in, installation, testing and documentation. This shall include setup, systems, and integration testing and/or troubleshooting for all equipment purchased by or approved for use in network/systems areas supported at the Site and Support Locations.

·         Provide oversight and management of administrative accounts within the DHA Site and Support Location’s OUs within mJAD. Services shall include Joint Directory Services and electronic messaging, AD services, PKI, SharePoint, and Endpoint Monitoring (EM). EM services utilize DHA approved end point software for software updates, patching, and reporting capabilities.

·         Managing local user security groups and Administering user accounts

·         Creating, disabling, deleting, and moving user accounts

·         Managing user entitlements in MED365

·         Verifying and reviewing System Authorization Access Request (see TO6 PWS Exhibit 4: DD Form 2875)

·         Perform set up, systems and integration testing and troubleshooting for all equipment purchased by or approved for use in network or systems areas

·         Provide oversight and guidance to lower-level teams to ensure DHA Enterprise policies and standards are met and systems work as designed

·         May assist Government Task Manager with architecture and engineering recommendations and testing of infrastructure hardware and software products

·         Provide Senior level independent thinking to resolve difficult local site IT tasks

·         Provide on-site data center storage, back-up and data restoration, recovery, health, capacity planning, utilization monitoring, performance monitoring, disruptions, changes, service-level compliance, operational improvement, service reports, annual planning, annual evaluations, life cycle management, physical security controls, and archival records as per security requirements.

·         Use available enterprise tools for server infrastructure planning, role-based access control implementation and sustainment, administration, boundary determination, client settings, software/hardware inventory, and software distribution, Provide systems and IT environment administration and management. Exercise database restores from database exports, dumps, backups, flat files, secondary databases, and disk-based snapshots.

·         Implement, maintain and patch all physical and virtual servers as well as implement required STIGs once the OS is updated.

·         Update and maintain the Site and Support Locations Knowledge Management through SOPs.  

·         Provide hardware support including but not limited to on-site touch-labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.

·         Maintain consistent database parameters and system settings across all like instances.

·         Maintain database consistency in accordance with the established software development lifecycle.

·         Open, track, and manage the resolution of database problems.

·         Assist the Site and Support Locations with database management system version upgrades and migrations.

·         Provide technical guidance, review, and assessments of current and future computer software and hardware IAW local Site and Support Locations requirements.

·         Implement enhancements that will improve the reliability and performance of data center systems and infrastructure.

·         Correct out-of-capacity situations caused by unusual activities (e.g., dataset or table space capacity events, full log files).

·         Execute RBAC according to DHA enterprise policies.

·         Lead Role that manages and mentor other Senior Systems Administrators.

·         Deploy and sustain database management systems to accommodate the organization's business requirements.

·         Administers day-to-day sustainment, integrity, security and availability of database management systems and hosted databases.

·         Creates standard operating procedures, maintenance guides, and knowledge base articles to ensure proper documentation is established for the operational upkeep of the database management systems and hosted databases.

·         Configure and maintain a secure, high-performance shared network infrastructure, adhering to industry best practices, to ensure seamless data exchange, consistent uptime, and optimal performance for critical business operations across participating organizations.

·         Other duties as assigned.

Required: Experience

• Six (6) years of progressive experience demonstrating the required proficiency.

Required: Degree

• Bachelor’s degree and/or equivalency.

Required: Certification

• IAT II and CE