System Administrator
TalentBurst, Inc.
Harrisburg, PA
Location: Harrisburg, PA 17129 (Hybrid: 1-2 days/week Onsite)
Duration: 3 Months Contract (high possibility of extension)
Description:
- This position is located within the Employment, Banking, and Revenue Delivery Center (EBR) Technology Services Office (TSO), which supports information technology solutions and services for the Department of Labor & Industry, Department of Revenue (including PA Lottery), Department of State, Department of Banking and Securities, and the PA Insurance Department.
- This position resource will support other EBR Agencies located within the Harrisburg Capital Complex to carry out the duties and responsibilities of the position.
- The focus of this position is on Incident Management Support.
- Provide technical desktop support services in problem-solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing Wi-Fi, VPN, VDI, software, scanners, and other desktop-related hardware devices, etc.
- Assisting with video technology in conference rooms when necessary.
- This position will research and recommend modern technologies for performance, reliability, and customization based on customer needs.
- Dependent upon the business needs, assume varying roles of either an independent project leader or as a highly technical resource for the Incident Management Support Team.
- Will also provide incident management services via remote control when an actual desktop visit is avoidable.
- This position is accountable for all technical support of the EBR Executive Staff.
- This position will spend 1 to 2 days per week in the Labor & Industry building, working with the user account management team to create and modify resource and user accounts in Active Directory.
- Telework part-time, reporting onsite as needed for user support issues that cannot be performed remotely, hardware deployments, and other projects. Teleworking is currently considered temporary, and if/when it ends, you will be required to report daily to your headquarters office to perform your duties.
- Ability to act independently, work in a team environment, and have a highly advanced proficiency and competency in a variety of IT platforms and technologies.
This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications, as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs. - Thorough knowledge and use of ServiceNow or understanding of an asset management system
- Expert knowledge and use of Windows OS and O365 Office products
- Excellent customer service awareness and communication skills
- Knowledge of hardware: desktop, printer, scanner, video
- Knowledge of software
- Knowledge of imaging workstations using SCCM
- Excellent troubleshooting and problem-solving skills
- Ability to transport/lift boxes/equipment
- Ability to work independently and as a member of a team
- Knowledge of VPN setup, support, and installation.
- Able to resolve technical issues with users over the phone
- Knowledge of Active Directory use and privileges
- Creating/modifying resource accounts in Active Directory
- Use the Commonwealth User Provisioning and Self-Service (CUPSS) to add/remove/modify user accounts
- Create/Update Distribution Lists in Active Directory
- Password resets in Active Directory
- Knowledge of wireless workstation setup and support
- Ability to think and act under pressure
- Good organizational skills
- Excellent etiquette and professionalism
#TB_EN
#ZR
About the Company
TalentBurst, Inc.
For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.
Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!