System Administrator 3
*40-hour/week hybrid position - 1 day on-site in Harrisburg per week*
*Must be a Pennsylvania resident within a 1-hour commute to the Harrisburg
region*
The System Administrator/Product Specialist is the expert on Windows server
administration, along with the responsibility to ensure the availability of the
products for the application teams and end users. They will also be responsible
for evaluating, preparing, and recommending technical solutions, as well as
troubleshooting complex problems with a wide variety of applications. The System
Administrator/Product Specialist requires significant to expert experience and
skills in the product supported. The System Administrator/Product Specialist
will usually also have significant experience in the operating environment(s)
(e.g., HP/UX, Windows, Linux, etc.) on which the product is implemented. The
System Administrator/Product Specialist is responsible for collaborating with
Technical Architecture Specialist, System Specialists, Programmers, and vendors
to ensure and enhance the use of the product and effect migration to new
versions of a product.
Role Description:
• Responsible for functioning as the Technical SME on an enterprise-wide system.
• Responsible for implementations of products/services that involve significant
Commonwealth and federal oversight.
• Provides direct technical expertise to Executive applications involving
national security.
• Delivers support and design for industry specific applications that require
integration with statewide systems or applications.
• Interacts with executive level business users or technical experts.
• May function as a niche SME.
• Demonstrates expertise in teaching/conveying technical and/or functional
courses/concepts.
• Develops appropriate work programs and use to effectively schedule
tasks/assignments.
• Identifies improvements to project standards to achieve high quality
services/products.
• Actively contributes as an expert or actual designer.
• Provides accurate estimates for design and programming efforts for system
changes and enhancements.
• Confirms that technical architecture will support all changes required by
product enhancements.
• Anticipates, identifies, tracks, and resolves issues and risks affecting own
work and work of the Application Team.
• Develops contingency plans as necessary.
• Applies specific expertise to ensure that products meet defined customer
objectives.
• Anticipates and resolve issues specific to the team.
• Determines time estimates and schedule for own work and resolve issues in a
timely manner.
• Determines server sizing and configuration, printer configuration, bandwidth
analysis and capacity planning.
• Monitor the availability of updates/upgrades to server hardware, tests and
installs updates/upgrades. (SCCM/SCOM)
•Superior interpersonal and customer service skills required including ability
to work effectively in a team environment. High level of proficiency in
effective problem solving required.
• Identifies and tracks issues, risks, and action items.
• Participates in product design reviews to verify that design meets quality
standards and functional/technical requirements.
• Performs impact analyses on production fixes and enhancements to establish
priorities.
• Provides basic product support and provide accurate and complete answers to
detailed product questions in a timely manner.
• Provides effective on-site product support as needed.
• Accurately sets severity of identified defects.
• Provides input to training and / or documentation materials regarding latest
technical and functional design changes.
• Documents all work for future reference.
• Reviews the system test approach and conditions used as the basis for detailed
test scenarios.
• Follows quality standards.
• Analytical and customer service skills.
• Communicates accurate and useful status updates.
• Able to work in a team environment.
• Completes assigned tasks.
• Strong communication skills; both written and spoken.
Required Skills:
• MS Windows Server experience in a large organization setting - Required 5
years of experience
• Microsoft IIS configuration and support - Required 5 years of experience
• HTTP Server/Apache support - Required 5 years of experience
• Knowledge of Red Hat Enterprise Linux - Nice to have 2 years’ experience
• Knowledge of Active Directory - Nice to have 5 years
• Knowledge of TCP/IP networking - Nice to have 5 years
• PowerShell - Nice to have 5 years
• Windows Troubleshooting - Nice to have 5 years
• VMware experience - Nice to have 5 yearsA
American Technology Consulting