Swimming Pool Retail Associate
Family Pools
Lawrence, MA
What We’re Looking For:
· A positive attitude and willingness to learn (no pool experience required)
· Comfortable talking with customers and explaining information clearly
· Strong attention to detail and commitment to safety
· Reliable, detail-oriented, and takes pride in a clean workspace
· Able to follow procedures and learn new systems
· Basic math and computer skills
· Able to stand, move around the store, and lift typical retail items
· Willingness to learn and grow with the company
What You’ll Do:
· Test and balance water chemistry (pH, chlorine, alkalinity, etc.), then confidently explain results and solutions to customers (training provided)
· Build product knowledge and make recommendations across chemicals, equipment, and accessories to keep pools clean, safe, and sparkling (training provided)
· Troubleshoot common water quality and basic equipment issues with a problem-solving mindset (training provided)
· Provide friendly, personalized service that helps customers feel confident caring for their pools
· Maintain a clean, organized, and welcoming store environment
· Create attractive, informative product displays and seasonal merchandising features
· Restock shelves and ensure products are we-presented and easy to find
· Support day-to-day operations, including opening/closing tasks and general upkeep
· Work as part of a team that takes pride in expertise, professionalism, and customer satisfaction
Looking for a role where you stay active, work with people, and help customers solve real problems? Do you enjoy a fast-paced retail environment where every day is a little different? Are you someone who takes pride in being knowledgeable, helpful, and dependable? If you enjoy working with customers and being part of a supportive team, this could be a great fit.
Family Pools has been a trusted, family-run business for over 45 years, dedicated to delivering top-quality pools and unmatched service. We're currently looking for a motivated, dependable, and reliable addition to join our skilled Retail Team. You will receive hands-on training, industry certifications, and advancement opportunities.
Apply here or on our website, www.familypools.com/careers
About the Company
Family Pools
Family Pools was incorporated in 1978 by Charlie and Judy Poulos and their son Bill Gianopoulos. Bill is still running the company to this day. He concentrates on new pool installations. Since its inception we have grown to one of the largest swimming pool companies in New England. We have several long time employees that still work here. Shortly after the company started Ken Skeirek came on and has worked here ever since. Ken runs the excavations of the new pools and also sells pools. Then Dave Fairburn came on and has also worked here for more than 40 years. Dave is the general manager of the company and has run the service department for over twenty years. Chris Bistany is Bill’s nephew and started working here in 1986. He runs the liner change department. Laurey works in the accounting department and has worked here since 1996. Will Murphy started working on the road in 1997 and is now the service manager. Charly, Bill’s daughter has been here since 2017 and has been a service tech and now is the overseer of the store. This is truly a family company.