Surgical Scheduling Clerk

Welcomes patients and visitors by greeting them in person or on the telephone. Schedules office visits, follow up appointments and in office procedures for 12 physicians, including surgical oncologists, a plastic surgeon and acute care surgeons. Answers multi-phone line. Assists patients with their office visit to include checking them in and out, assuring insurance information is accurate, and personal information is updated. Corresponds daily with administrative staff regarding physician’s calendars and schedules. Obtains pre-authorizations and confirms eligibility of insurance. Acts as liaison between the patient, physician, hospital, business office and insurance companies in scheduling surgical appointments.

• Schedule all surgery appointments for 12 surgeons, 1 nurse practitioner, and 3 physician assistants.
• Confirm all appointments that were not reached by USA notify 2 days in advance.
• Register new patients, verifying and confirming information is complete and accurate.
• Accept patient payment for co-pay’s, past due balances, supplies and procedures. Ensure accuracy of batch and prepare deposit.
• Communicate to patients all appointments that have been scheduled, making sure patient is aware of everything needed for appointments.

Must have demonstrated proficiency supporting administrative operations involving confidential records, scheduling, and coordination. Previous experience in a medical office and/or surgical scheduling is preferred.