Surety Underwriting Assistant

Axelon Services Corporation

JOB DETAILS

LOCATION

Indianapolis, IN

POSTED

16 days ago

Job Title : Surety Underwriting Assistant (Hybrid)
Location : Indianapolis, IN
3 days in Office (Mon - Wed)

Job Description :

Focus on providing support to Agents regarding our online Surety Agency portal, and/or process Surety business through bond and data entry supporting national organization. Services and responds to internal and external customers, assisting customers with inquiries and questions with follow-up to ensure customer satisfaction.
Prepare and execute new bonds, riders, enter rates and codes new business, renewals, cancellations, endorsements, and reinstatements.
Communicate with Home Office and field underwriters and staff, as well as internal and external customers, Territory Managers, attorneys, and Surety IT personnel.
Apply considerable independent judgment to complete complex or specialized assignments/tasks, working within defined policies and procedures to optimize planned business results.
Provide excellent service to internal and external customers and assist agents and clients with inquiries and questions.
Retrieve information using various systems, including billing/workflow and database systems; Prepare and verify documents for accuracy prior to entering into systems.
Assist with billing, premium and commission discrepancies upon request.
Participate in process improvement activities by regularly sharing ideas and seeking new ways to improve the way we do business.
Provide Administrative Support.
Other projects as assigned

Required Qualifications:

High School Diploma or equivalent required.
Minimum 1 year, preferably 3+ years experience supporting complex transactions, ideally in a Surety UA role or within the P&C industry.
Technological proficiency (including Word, Excel, PowerPoint, and Outlook) and ability to rapidly learn new software and systems