Support Operations Analyst IV (Partner Analytics & Ecosystem Dashboarding)

Pyramid Consulting, Inc

Atlanta, GA

JOB DETAILS
LOCATION
Atlanta, GA
POSTED
30+ days ago
Duties:

Support Operations Analyst IV

Partner Analytics & Ecosystem Dashboarding

The Control Tower: Visibility for the Indirect Channel.

The Gap: The Partner ecosystem is often data-messy. Without Data Science to clean and normalize partner data, we risk flying blind on channel performance, certification compliance, and territory "white space." The Solution: A dedicated analyst to maintain the "Single Pane of Glass" for the Channel Chief.

Key Responsibilities:

  • Ecosystem Health:
    • Performance Tracking: Monitor partner commitments vs. actuals (Deal Reg, Revenue, Training).
    • Data Hygiene: Regularly audit the PRM (Partner Relationship Management) system to remove duplicate partner records and normalize data.
  • Strategic Visualization:
    • Dashboard Ownership: Build and maintain Tableau/PowerBI/Salesforce dashboards that replace previous ad-hoc Data Science reports.
    • White Space Analysis: Map current partner coverage against target TAM (Total Addressable Market) to identify regions needing recruitment.
  • Forecasting Support:
    • Assist Channel Leadership in rolling up the weekly partner forecast, identifying "stalled" deals that need intervention.

Success Metrics (KPIs):

  • Report Uptime: Dashboards are current and available 24/7 for leadership.
  • Partner Compliance: % of active partners with up-to-date certifications.
  • Forecasting Accuracy: Reduction in "surprise" slips in the channel pipeline.

Skills:
  • 5-7 years of relevant experience in sales operations, revenue operations, or sales support, focused on strategic and operational impact.
  • 2-3 years of experience working with customer-facing teams, especially Inbound and SDR.
  • Experience leading complex projects/programs or organizational change.
  • Strong analytical and problem-solving skills (simplifying complex problems and developing data-backed solutions).
  • Strong business acumen and creativity.
  • Strong SQL knowledge and expertise.
  • Excellent communication and presentation skills.
  • Strong interpersonal skills and ability to influence stakeholders

Education:

.Bachelor's or Graduate degree (business, analytics) or equivalent work experience

About the Company

P

Pyramid Consulting, Inc