Support Operations Analyst IV (Partner Analytics & Ecosystem Dashboarding)

Support Operations Analyst IV

Partner Analytics & Ecosystem Dashboarding

The Control Tower: Visibility for the Indirect Channel.

The Gap: The Partner ecosystem is often data-messy. Without Data Science to clean and normalize partner data, we risk flying blind on channel performance, certification compliance, and territory "white space." The Solution: A dedicated analyst to maintain the "Single Pane of Glass" for the Channel Chief.

Key Responsibilities:

• Ecosystem Health:
  • Performance Tracking: Monitor partner commitments vs. actuals (Deal Reg, Revenue, Training).
  • Data Hygiene: Regularly audit the PRM (Partner Relationship Management) system to remove duplicate partner records and normalize data.
• Strategic Visualization:
  • Dashboard Ownership: Build and maintain Tableau/PowerBI/Salesforce dashboards that replace previous ad-hoc Data Science reports.
  • White Space Analysis: Map current partner coverage against target TAM (Total Addressable Market) to identify regions needing recruitment.
• Forecasting Support:
  • Assist Channel Leadership in rolling up the weekly partner forecast, identifying "stalled" deals that need intervention.

Success Metrics (KPIs):

• Report Uptime: Dashboards are current and available 24/7 for leadership.
• Partner Compliance: % of active partners with up-to-date certifications.
• Forecasting Accuracy: Reduction in "surprise" slips in the channel pipeline.

• 5-7 years of relevant experience in sales operations, revenue operations, or sales support, focused on strategic and operational impact.
• 2-3 years of experience working with customer-facing teams, especially Inbound and SDR.
• Experience leading complex projects/programs or organizational change.
• Strong analytical and problem-solving skills (simplifying complex problems and developing data-backed solutions).
• Strong business acumen and creativity.
• Strong SQL knowledge and expertise.
• Excellent communication and presentation skills.
• Strong interpersonal skills and ability to influence stakeholders

.Bachelor's or Graduate degree (business, analytics) or equivalent work experience