Support Engineer
PAT_MonsAza01
NEW YORK, NY
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JOB DETAILS
SALARY
$2,450–$3,690
JOB TYPE
Full-time, Employee
SKILLS
Automation, Business Operations, Customer Experience, Customer Relations, DevOps, Machine Tool, Operations Processes, Performance Analysis, Standards Development, Technical Support
QUALIFICATIONS
LOCATION
NEW YORK, NY
POSTED
12 days ago
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
Ultimately, the role of Biz Ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
About the Company
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