Suites Food & Beverage Director - PNC Park- Home of the Pittsburgh Pirates
Aramark
Pittsburgh, PA
Job Description
The Suites Food & Beverage Director leads all premium suite dining operations, ensuring an exceptional, high?touch experience for suite holders and their guests. This role oversees service standards, staffing, consistency in food & beverage presentation, financial performance, and partner/vendor relationships. Success is defined by consistent service excellence, operational efficiency, and strong revenue growth across all suite offerings.
We take a balanced approach to benefits.
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Job Responsibilities
Guest Experience & Service Excellence
- Establish and maintain premium service standards tailored to suite clientele.
- Oversee all aspects of event-day service, ensuring accuracy, timeliness, and hospitality.
- Build relationships with suite holders, addressing preferences, feedback, and special requests.
- Ensure all suites are properly stocked, presented, and inspected before each event.
Operations & Event Execution
- Direct daily operations for suite-level food and beverage, including pre-event planning, event execution, and post-event review.
- Manage high?touch service moments, including suite interactions, curated beverage recommendations, and discreet problem resolution.
- Maintain strict quality control, inspecting every suite for cleanliness, product quality, and service readiness.
- Coordinate with culinary and logistics teams to ensure seamless delivery.
- Manage suite ordering system, including pre-order menus, day-of-event requests, and inventory controls.
- Ensure compliance with health, safety, and alcohol service regulations.
Leadership & Team Development
- Recruit, train, and mentor supervisors, attendants, and runners.
- Develop a culture of professionalism, accountability, and guest-first service.
- Model professional, polished behavior, setting expectations for attire, communication, and service etiquette.
- Create staffing plans based on event schedules, suite occupancy, and service needs.
- Conduct pre?shift briefings to align the team on VIP guests, special events, menu highlights, and service priorities.
- Develop a culture of accountability, ensuring staff consistently meet high-end service standards.
- Evaluate performance and provide ongoing development, including advanced hospitality training and cross?training opportunities.
Financial Management & Revenue Strategy
- Develop and manage suite F&B budgets, forecasts, and financial reporting.
- Drive revenue through beverage menu development, upselling programs, and premium offerings.
- Monitor food and labor costs, implementing controls to meet financial targets.
- Analyze sales trends and guest behavior to optimize pricing and product mix.
Stakeholder & Vendor Collaboration
- Partner with culinary leadership on menu design, seasonal updates, and specialty offerings.
- Work closely with the client premium services teams to support suite holder engagement.
- Manage relationships with beverage partners, suppliers, and third-party vendors.
- Collaborate with operations, security, and facilities teams to ensure smooth event flow.
Administrative & Compliance
- Maintain accurate records for inventory, ordering, staffing, and financials.
- Oversee suite technology platforms (ordering systems, POS, inventory tools).
- Prepare post-event reports and operational improvement plans.
Qualifications
Required
- 3+ years of leadership experience in premium hospitality, stadium/arena suites, luxury hotel F&B, or high-volume catering.
- Strong knowledge of food and beverage operations, menu planning, and service standards.
- Proven ability to manage budgets, financial targets, and revenue strategies.
- Excellent communication, leadership, and guest-relations skills.
- Ability to work event-driven schedules, including nights, weekends, and holidays.
Preferred
- Experience in a sports venue, entertainment venue, or large-scale premium program.
- Certification in alcohol service management (e.g., ServSafe, TIPS).
- Background in luxury or VIP service environments.
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About the Company
Aramark
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.