Studio Manager– Build Culture, Elevate Client Experience, Lead a High-Performing Team

Studio Manager Build Culture, Elevate Client Experience, Lead a High-Performing Team

Overview:

We are a nationally recognized fine art portrait studio known for capturing timeless family legacy. Behind every portrait is a team that makes magic happenand we are seeking a Studio Operations Manager to lead that team with excellence, heart, and clarity.

Reporting directly to the President, the Studio Operations Manager serves as a mission-aligned leader, ensuring that both the client experience and the studio team's performance meet the highest standards of our luxury brand. This is a role for someone who thrives on leading people, running operations, and shaping culture.

What You'll Do:

Team Leadership & Culture

• Supervise, support, and coach a team of photographers, greeters, and art directors
• Conduct daily team huddles, coach for morale and accountability, and lead structured staff meetings
• Create a positive, respectful culture that boosts energy, communication, and pride in work
• Maintain high morale across 6 full-time and 4 part-time team members

HR & Scheduling

• Oversee studio HR functions including hiring, onboarding, training, and performance coaching
• Manage weekly team schedules, ensure adequate coverage, and track attendance and punctuality
• Address interpersonal issues or performance challenges with professionalism and clarity

Operational Excellence

• Uphold and enforce brand standards during client daysensuring every touchpoint is five-star
• Lead execution of client flow, product talking points, shot list management, and promotional support
• Ensure smooth communication and alignment between creative, sales, and leadership teams
• Monitor studio efficiency, assist with goal tracking, and suggest improvements to systems or process

What You Bring:

• 5+ years of experience in team leadership or operations management, ideally in retail, hospitality, or service-based environments
• A passion for supporting and strengthening a teamespecially in client-facing settings
• Proficiency with Windows and Mac, Microsoft Excel, and Word
• Strong decision-making under pressure; calm, clear-headed, and constructive
• A professional, articulate presence and strong verbal communication
• Experience handling HR tasks (hiring, performance reviews, interpersonal concerns)
• High emotional intelligence, good judgment, and a reputation for being trustworthy
• A valid driver's license