Apple Macs, Coaching, Communication Skills, Consumer Branding, Customer Experience, Customer Relations, Driver's License, Fine Art, Interpersonal Skills, Leadership, Microsoft Excel, Microsoft Windows Operating System, Microsoft Word, Onboarding, Operations Management, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Retail Management, Sales, Schedule Development, Team Lead/Manager
Studio Manager Build Culture, Elevate Client Experience, Lead a High-Performing Team
Overview:
We are a nationally recognized fine art portrait studio known for capturing timeless family legacy. Behind every portrait is a team that makes magic happenand we are seeking a Studio Operations Manager to lead that team with excellence, heart, and clarity.
Reporting directly to the President, the Studio Operations Manager serves as a mission-aligned leader, ensuring that both the client experience and the studio team's performance meet the highest standards of our luxury brand. This is a role for someone who thrives on leading people, running operations, and shaping culture.
What You'll Do:
Team Leadership & Culture
- Supervise, support, and coach a team of photographers, greeters, and art directors
- Conduct daily team huddles, coach for morale and accountability, and lead structured staff meetings
- Create a positive, respectful culture that boosts energy, communication, and pride in work
- Maintain high morale across 6 full-time and 4 part-time team members
HR & Scheduling
- Oversee studio HR functions including hiring, onboarding, training, and performance coaching
- Manage weekly team schedules, ensure adequate coverage, and track attendance and punctuality
- Address interpersonal issues or performance challenges with professionalism and clarity
Operational Excellence
- Uphold and enforce brand standards during client daysensuring every touchpoint is five-star
- Lead execution of client flow, product talking points, shot list management, and promotional support
- Ensure smooth communication and alignment between creative, sales, and leadership teams
- Monitor studio efficiency, assist with goal tracking, and suggest improvements to systems or process
What You Bring:
- 5+ years of experience in team leadership or operations management, ideally in retail, hospitality, or service-based environments
- A passion for supporting and strengthening a teamespecially in client-facing settings
- Proficiency with Windows and Mac, Microsoft Excel, and Word
- Strong decision-making under pressure; calm, clear-headed, and constructive
- A professional, articulate presence and strong verbal communication
- Experience handling HR tasks (hiring, performance reviews, interpersonal concerns)
- High emotional intelligence, good judgment, and a reputation for being trustworthy
- A valid driver's license
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Davy Knapp Photography, Inc