Strategic Account Specialist - Competitive Compensation!

Pinnacle Partners Management, Inc., a marketing firm fueled by authenticity and bold ideas, is looking for a Fiber Account Support Representative who sees sales management as relationship architecture. The Fiber Account Support Representative helps premium clients maximize Quantum Fiber’s symmetrical speeds, no-contract flexibility, and whole-home reliability—turning service into strategy.

As a Fiber Account Support Representative, you’ll be the trusted partner customers turn to when upgrading to Quantum Fiber’s ultra-fast solutions. The Fiber Account Support Representative manages accounts with care—listening closely, recommending smart options, and keeping satisfaction at the forefront of every interaction.

Core Functions of the Fiber Account Support Representative

• Champion enterprise and strategic accounts by serving as the trusted point of contact for Quantum Fiber solutions.
• Translate complex requirements into tailored Quantum Fiber connectivity strategies, including gigabit internet, bundled fiber packages, and enterprise‑grade services.
• Orchestrate activations, upgrades, and service transitions with precision to ensure seamless integration and reliable performance.
• Document sales activity, milestones, and customer insights in CRM systems to drive retention, compliance, and measurable growth.
• Partner with cross‑functional teams to proactively resolve service challenges and deliver consistent account management across enterprise portfolios.
• Generate actionable market intelligence by analyzing competitor activity and customer feedback, strengthening Quantum Fiber’s positioning and evolving service offerings.

Education & Experience Needed for the Fiber Account Support Representative

• High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, Marketing, or Technology preferred.
• Experience in account management, customer success, or enterprise sales, ideally within fiber internet, telecommunications, SaaS, or sales.
• Strong communication skills to build trust digitally and clearly present Quantum Fiber connectivity solutions to diverse business audiences.
• Proficiency with CRM platforms and tools to manage service records, monitor engagement, and streamline workflows for accuracy and compliance.

Preferred Skills for the Fiber Account Support Representative

• Anticipates client needs and responds with proactive precision.
• Strengthens long-term account stability through consistent follow-through.
• Adapts quickly to shifting business demands without losing strategic direction.
• Aligns complex customer goals with solutions that drive measurable impact.