Store Manager in Training - Appleton
Dollar Loan Center
Appleton, WI
Store Manager In-Training - Lead the Charge at Dollar Loan Center!
Why This Role Rocks!
Step into the spotlight as a Store Manager In-Training at Dollar Loan Center! You'll train to run a top-notch store, delivering stellar service, driving growth, and keeping operations running smoothly. Team up with Loan Processors to help customers meet their financial needs, from reviewing loan applications, funding loans and handling collections. With your leadership, you'll inspire the team, exceed company expectations, and make every day a win!
What You'll Do
Lead Like a Pro
- Oversee daily store operations to keep everything running like a well-oiled machine.
- Train and guide Loan Processors to crush their tasks and deliver results.
- Run daily reports, balance drawers, and ensure accurate bank transactions.
- Review accounts for loan approvals for new and returning customers.
- Oversee collection procedures to ensure the store is collecting on any past due accounts.
- Assist with employee training and maintain clear communication with your team and Regional Manager.
- Greet every customer with enthusiasm and a big smile, in-person or over the phone.
- Explain why Dollar Loan Center's programs outshine the competition.
- Keep interactions professional, friendly, and review-worthy!
- Review loan applications for accuracy with the ability to spot fraud.
- Follow underwriting guidelines and explain contracts clearly.
- Make timely, courteous calls on past-due accounts, logging clear notes with promise dates.
- Review delinquent accounts and escalate to the Regional Manager when needed.
- Handle opening/closing procedures and train others to step up in your absence.
- Calculate payments accurately and answer questions about interest, due dates, and more.
- Ensure drawers balance and all funds are accounted for.
- Stay on top of emails, voicemails, and helpdesk tickets like a tech wizard.
Other Fun Stuff
- Protect customer confidentiality.
- Keep the office sparkling clean and organized.
- Build relationships with local businesses for partnerships and customer referrals.
- Ensure everyone is following dress code and presentable.
- Live Dollar Loan Center's Core Values with passion!
What You Bring to the Team
- High school diploma or equivalent.
- 2+ years of customer service experience (lending, cash handling, or collections a plus).
- Tech-savvy with excellent communication skills (English/Spanish bilingual is a bonus).
- 2+ years of leadership experience, preferably running an assigned location
- Ready to work regular hours, occasional overtime, and travel to other locations.
- Reliable transportation and a clean background check.
- A hard-working, team-oriented attitude dedicated to Dollar Loan Center's mission.
Why You'll Love It
This is your chance to train for greatness, lead a dynamic team, and make a real impact in a fun, fast-paced environment. This isn't just a job, it's a chance to make a difference, have fun, and grow personally and professionally. We work hard to provide a safe and clean environment for our customers, and you get to be part of that! We fill a need in the community, and it is essential to those we help. We like to promote from within, offer opportunities to our hardest working and most dedicated staff and recognize rock stars! Ready to join the Dollar Loan Center crew? Submit your resume or fill out the application now!
All offers of employment at Dollar Loan Center are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.
About the Company
Dollar Loan Center
Our employees are known for having a healthy passion for customer service, a strong commitment to working excellence, and the ability to thrive in a fun environment! This is what makes Dollar Loan Center a great place to do business (as well as to work).
Founded in 1998, Dollar Loan Center has become an extraordinarily successful financial services company. Our employees are known for having a healthy passion for customer service, a strong commitment to working excellence, and the ability to thrive in a fun environment — This is what makes Dollar Loan Center a great place to do business (as well as to work!). The employees play a large part in the success of our company and are often recognized (and handsomely rewarded) for their exceptional work.
Dollar Loan Center offers employees great benefits & compensation program. All full-time employees are eligible for health/dental/vision insurance, a 401(k) plan, and paid time-off. We also give a generous bonus plan that allows our employees to share in the financial success of the company. It is a business-casual work environment and we work in top-notch, bank-like facilities. Dollar Loan Center is also known for sponsoring large events and concerts that the employees are always involved in.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
General Qualifications:
- Friendly and Enthusiastic personality
- Outstanding communication skills
- Professional appearance and work ethic
- Bilingual (Spanish) a plus, but not mandatory
