Staffing Office Administrative Assistant

Join Our Team at Mercy Medical Center – Now Hiring a Staffing Office Administrative Assistant. 

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

The Staffing Office Administrative Assistant provides administrative services for the staffing office and the nursing management team throughout the nursing division.  Establishes a cooperative working relationship with staff and administration to facilitate timely high quality completion of work. Creates a positive office image by responding professionally to all patients, staff and other customers. Performs and manages basic office operations working with the staff and nursing management to facilitate the daily flow of the office. Responsibilities may also include greeting staff and entering schedules in the computer system. This individual must be able to establish goals, structures and processes necessary to implement the mission and strategic vision of the nursing division. The ability to effectively communicate thoughts, ideas and facts both verbally and written is also required.

• Directly responsible for assisting day to day operations and interactions related to the Sr. Director of Nursing and the Nurse Staffing Office manager.
• Serve as a liaison with both internal and external publics using professional correspondence and strong communication skills.
• Providing support and assistance for Flex Pool staff scheduling, throughput within patient care services and supporting the Nursing Supervisor by entering changes in the staff scheduling system.
• Create, maintain and track filing systems such as employee absenteeism, annual competencies, mandatory requirements and orientation for employees hired through the staffing office.
• Sorting, opening and distributing daily mail; Answering the telephone in a prompt and courteous manners; Assisting with distribution and logging of equipment such as PCDs, Voyce Tablets or Rover devices.
• Maintaining open lines of communication throughout the organization.
• Communicate with the Help desk and Facilities Departments regarding IT or environmental repairs needed throughout the nursing division especially in regards to regulatory and safety concerns.
• Able to analyze data and able to work independently to address specific tasks and requests as needed by the nursing management team.
• Able to prioritize ongoing and new projects, as well as explore other options through information gathering.
• Performs other duties as assigned.

Shift: 8:30am-5:00pm

High School Diploma or GED

Must possess a minimum of 2 years experience as an administrative assistant or comparable qualifications

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.