Staff UX Writer and Content Designer
San Bruno, CA
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in UX writing, content design, technical writing, writing, editorial, marketing, or related as well as leading content strategy projects.
- Experience in designing and developing conversational AI for voice and text-based interfaces.
- Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).
Preferred qualifications:
- Experience working in a collaborative, cross-functional team environment.
- Strong understanding of the principles of user-centered design and the ability to apply them to conversational experiences.
- Familiarity with Natural Language Processing (NLP) and machine learning concepts.
- Proven ability to create and document system-level guidance for AI personas and interaction models.
- Excellent written and verbal communication skills with the ability to articulate complex design concepts to a variety of audiences.
- Current with the latest advancements in conversational AI, natural language understanding, and related technologies to drive innovation.
About the job
As a model UX Content Designer, you shape product experiences with a user-centered approach supported by a technical understanding of Large Language Models (LLM). You set the vision for design and advocate for a high standard of quality. You shape the AI persona and design systems and patterns for collaborative multi-turn interactions between users and AI. You collaborate with people in a variety of UX-related jobs including researchers, product managers, and engineers to translate user needs and product requirements into intuitive and helpful AI-driven solutions that help users achieve their goals.The YouTube UX team is at the forefront of redefining how users discover and engage with video content. Our mission is to give users a voice and show them the world.We are working on some of the most exciting challenges in technology, shaping the future of AI-powered video discovery and consumption on a global scale.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $165,000-$245,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Establish the personality, voice, tone, and style conventions for the AI model's responses and design the end-to-end conversational experience for a wide range of user interactions and use cases.
- Craft and maintain the system instructions that guide the model's behavior and response generation.
- Define the criteria and metrics used to evaluate the quality of the AI's responses. Work closely with evaluation teams to analyze user feedback and performance data to improve the user experience.
- Conduct qualitative analyses and audits of model outputs to identify bugs, performance gaps, and opportunities for improvement.
- Develop and advocate for conversation design best practices and guidelines across the team and with partner teams. Act as a thought leader, helping to drive organizational change.
About the Company
Build for everyone
Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.
It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.
So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
Benefits
We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.
Learn more about Google’s benefits on this site featuring Googlers’ experience.
How we Hire
Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.