Staff Assistant I - EVYFC
SFV Community Mental Health
Los Angeles, CA
ID#0902A - Assists in the Staff Assistant and Program Manager in the implementation, coordination, and continuing operations of the EVYFC Outpatient Program and the Youth Contact School-Based Program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer incoming calls to the clinic and direct the calls appropriately.
Greet all clients arriving for appointments and promptly notify clinicians and/or counselors.
Ensure parking validation for all clients at the end of their appointments.
Obtain initial information for all prospective clients and verifies insurance. Schedules intake appointments and creates/completes SRL on Exym. Completes Notice of Actions (NOAs) for any intake appointments outside the DMH Access to Care Guidelines.
Maintains master list of current and discharged clients.
Troubleshoots lapses in Medi-cal and follows through with both the clinician and the MIS department to ensure timely billing.
Provide clients with attendance letters for school.
Provides appointment reminder calls for intake and MD appointments.
Represents the site at both the Cultural Committee and Safety Committee.
Sets up, maintains and modifies, as needed, office systems and procedures.
Oversees distribution of incoming and outgoing mail.
Additional duties as assigned by the Program Manager.