Sr. Desktop Support Specialist
Compucom Staffing
Charlotte, NC
Apply
JOB DETAILS
SALARY
$30.75–$45 Per Hour
LOCATION
Charlotte, NC
POSTED
30+ days ago
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified Sr. Desktop Support Specialist to join their team onsite and remotely in Charlotte, NC, and provide end-user support. The position will start as normal business hours - 8 am to 5 pm, but will very likely move to night shift during the peak Windows 10 to Windows 11 conversions.
Duties and Responsibilities:
• Support project for 4,100 Branches, 65,000 desktops / tablets, 200,000 various peripherals
• Tier 3 production support tickets
• Answering vendor pages from techs installing or doing break/fix work
• Light AD Administration / Fulfilling QA Tester Requests
• Issue trending, root cause resolution
• Conducting unit-level testing on new hardware and software updates
• Author simple to intermediate-level fix scripts
• provide support to vendor technicians
• Analyzing workstation logs and working with the development team on issues
• implement complex / advanced automated solutions.
Skills and Qualifications:
• Min 5-7 years’ experience in a Tier 2 / Tier 3 production support role remotely troubleshooting Windows 10 / 11-based devices (workstations, laptops, tablets) and/or printers/peripherals in a large networked environment.
• 3+ years’ experience with MS Configuration Manager
• 2+ years’ experience with MS Intune
• Min 2 years of basic Active Directory administration
• Working knowledge of remote desktop support/administration tools such as: RDP, SCCM, remote registry editor, Sysinternals tools such as psexec / pskill / psloggedon / procmon / process explorer)
• 2 years of desktop administration, engineering, scripting (PowerShell, Batch Files, etc.)
Wage Range:
The hourly rate for this position is between $30.75 - $45.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
Expiration Date:
This posting is anticipated to remain open until 3/29/2026.
CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
#INDCCStaffing
Our client is currently seeking a qualified Sr. Desktop Support Specialist to join their team onsite and remotely in Charlotte, NC, and provide end-user support. The position will start as normal business hours - 8 am to 5 pm, but will very likely move to night shift during the peak Windows 10 to Windows 11 conversions.
Duties and Responsibilities:
• Support project for 4,100 Branches, 65,000 desktops / tablets, 200,000 various peripherals
• Tier 3 production support tickets
• Answering vendor pages from techs installing or doing break/fix work
• Light AD Administration / Fulfilling QA Tester Requests
• Issue trending, root cause resolution
• Conducting unit-level testing on new hardware and software updates
• Author simple to intermediate-level fix scripts
• provide support to vendor technicians
• Analyzing workstation logs and working with the development team on issues
• implement complex / advanced automated solutions.
Skills and Qualifications:
• Min 5-7 years’ experience in a Tier 2 / Tier 3 production support role remotely troubleshooting Windows 10 / 11-based devices (workstations, laptops, tablets) and/or printers/peripherals in a large networked environment.
• 3+ years’ experience with MS Configuration Manager
• 2+ years’ experience with MS Intune
• Min 2 years of basic Active Directory administration
• Working knowledge of remote desktop support/administration tools such as: RDP, SCCM, remote registry editor, Sysinternals tools such as psexec / pskill / psloggedon / procmon / process explorer)
• 2 years of desktop administration, engineering, scripting (PowerShell, Batch Files, etc.)
Wage Range:
The hourly rate for this position is between $30.75 - $45.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
Expiration Date:
This posting is anticipated to remain open until 3/29/2026.
CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
#INDCCStaffing
About the Company
C