Specialist, Customer Care
XPO
North Richland Hills, TX
What you’ll need to succeed as a Customer Care Specialist at XPO
Minimum qualifications:
- 1 year of related work experience
- Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications
Preferred qualifications:
- High school diploma or equivalent work or military experience
- 3 years of customer service experience
- 1 year of transportation industry experience
- Available to work a variety of shifts
- Familiar with CRM technology (e.g. Salesforce.com)
- Able to identify and help implement continuous improvement solutions
- Able to understand instructions and pre-established guidelines to perform required tasks
About the Customer Care Specialist job
Pay, benefits and more:
- Competitive compensation package
- Full health insurance benefits available on day one
- Life and disability insurance
- Earn up to 13 days of PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
What you’ll do on a typical day:
- Investigate distressed shipment and cargo claim concerns using a variety of tools and systems
- Keep the customer updated throughout the process, demonstrate empathy, and escalate issues as needed
- Use internal systems to understand shipment history, answer questions, and provide information to customers
- Support customer shipment change requests by engaging appropriate operational teams
- Answer a variety of customer inquiries using information in Edge, Corrections, Looker and other systems
- Perform system updates to trigger operational behaviors and desired outcomes
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
About the Company
XPO
XPO Logistics is one of the largest transportation and logistics companies in the world, with a mission to help our customers operate in the most efficient ways possible. We do this by providing cutting-edge supply chain solutions to over 50,000 companies, including many of the world's most successful brands.
At XPO, we’re committed to helping motivated team players build their careers in many different settings: transportation hubs, distribution centers, offices, technology labs and virtual spaces. We're growing worldwide and looking for talented individuals at all experience levels. We do work that is important, meaningful and satisfying. That equals a supportive workplace with amazing colleagues, and an opportunity to realize your full potential.
Join us and do your best work in a positive environment with team support, competitive pay and personalized development.