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Solutions Consultant I

Iconma

Playa Vista, CA

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JOB DETAILS
SKILLS
Alliance/Partner Management, Analysis Skills, Automation, Best Practices, Business Development, Business Processes, Coaching, Consulting, Content Delivery/Distribution, Cross-Functional, Customer Relations, Customer/Client Research, Data Sets, Documentation, Ecosystems, Entertainment and Media, Genetics, Health Plan, High Tech Industry, Identify Issues, Leadership, Media Production, Meeting Minutes, Metadata, Metrics, Operational Improvement, Operations Management, Operations Processes, Problem Solving Skills, Process Improvement, Product Management, Product Support, Project Planning, Project/Program Management, Quality Management, Risk Management, SQL (Structured Query Language), Sales Pipeline, Technical Leadership, Technical Support, Time Management, Trend Analysis, User Interface/Experience (UI/UX), Vendor/Supplier Management, Video On Demand, XML Schema
LOCATION
Playa Vista, CA
POSTED
Today
Our Client, a Software company, is looking for a Solutions Consultant I for their Playa Vista, CA/Hybrid location.
 
Responsibilities:
  • Support defining of long-term solution strategies in collaboration with cross-functional teams and influence the direction and priority of technical product features and/or the solution with some guidance.
  • Support assessment and identification of gaps and issues in current products based on user feedback or metrics analysis and quantify impact of solving/the consequences of leaving issues unsolved with some guidance. Support communication of product gaps and issues to internal teams (e.g., Product Management, Business Development, Engineering) with some guidance. Support solving gaps and issues by contribution that can take the form of developing, validating, and documenting new features/solutions with some guidance.
  • Help identify trends of solution issues across users/partners/clients and collaborate with internal teams (e.g., engineering) to mitigate risks in the future with minimal guidance. Contribute to developing initiatives and practices to improve solution delivery, develop new delivery workflows, and drive solution innovation with minimal guidance.
  • Support collaboration with manager-level stakeholders to troubleshoot the most optimal solutions and enhance offerings with some guidance. Support coaching internal and external teams on new solutions/systems, user/partner/client ecosystem, and industry landscape with some guidance. Address escalations to and from stakeholders with some guidance.
  • Help execute solutions, with regular support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
  • Own project documents, take notes, meet deadlines, communicate obstacles early, manage time, and follow work plans.
  • Help to build and maintain strategic relationships with key stakeholders in user/partner/client/internal organizations to deliver or manage quality solutions and services with some guidance. Contribute to advising on best practices to optimize internal stakeholder/client use of technology to support their business processes with some guidance. Help enhance relationships and seek out new opportunities through consultation and engagement with some guidance.
  • Manage day-to-day digital operations for Client, Primetime Channels & media-related products.
  • This includes overseeing ingestion, processing, and delivery of Video on Demand (VOD) content, ensuring high quality and adherence to technical specifications.
  • Monitor the health of VOD delivery systems, proactively identifying and resolving any issues that could impact user experience.
  • Leverage expertise in video technologies to design operational processes and apply tools & automation solutions for scale & growth.
 
Requirements:
  • Consultative skills
  • Operations management
  • Situational leadership
  • Customer conversations
  • Industry knowledge
  • Technical acumen
  • Project management
  • Domain specific knowledge
  • Stakeholder management
  • Opportunity and pipeline management
  • Systems Thinking (Knowledge)
  • Problem-solving
  • 2 years of experience in a technical project management or a customer-facing role.
  • Bachelor’s degree in Media Production, Business or equivalent experience.
  • 2 years of experience in media industry / OTT.
  • Strong technical and operational experience in video-on-demand, including XML schema, metadata troubleshooting, content delivery optimization, and OTT technologies. Ability to diagnose, resolve, and escalate technical issues effectively.
  • SQL skills with an ability to analyze datasets, identify patterns, and extract actionable insights to drive operational improvements and data-driven solutions.
  • 2+ years of experience managing vendor/contractor extended staff in a global, scaled operational environment.
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/