Solution Consultant
Henry Schein
Melville, NY(remote)
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Business Solutions, Communication Skills, Consulting, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Customer/Client Research, Data Management, Documentation, Equity Securities, Functional Testing, Healthcare, High Tech Industry, Identify Issues, Marketing Software, Needs Assessment, Onboarding, Presentation/Verbal Skills, Product Demonstration, Project/Program Management, Request for Information (RFI), Request for Proposals (RFP), Requirements Management, Team Player, Technical Presentation, Technical Training, Time Management, Training/Teaching, Writing Skills
LOCATION
Melville, NY
POSTED
30+ days ago
Job Summary
This position is responsible for providing advanced training and implementation of products that will improve the efficiency of a practice. Professional, timely and effective customer service expectations are met and/or always exceeded. Active participant, leader, and contributor to the achievement of individual, team, and department goals. The Practice Management Solutions Training Specialist will work closely with multiple teams both internally and externally.
What you will do
Design, implement, test, and document functionality based on customer business requirements and workflows
Facilitate requirements gathering and user story creation
Develop, design and propose solutions to meet technological and business needs of customers during an onboarding project.
Collaborate with end users to identify needs and opportunities for improved data management and delivery
Present complex technical information to non-technical audiences
Support the development of technical, training, and business-related documentation
Provide solution demonstrations to clients through the project implementation
Train customers and partners
Work with clients to identify and remediate issues and workflow risks early
Prepare and provide client facing technical follow-up calls and documentation
Assist and collaborate with teams on the creation of responses to customer Request for Information or Proposal (RFIs and RFPs), including creating and formatting the content, ensuring the quality of the response, and ensuring timely delivery of the response
Manage projects internally as well as externally
Provide reliable resolution of critical and high impact problems for customers
Qualifications
Must have:
Bachelor’s Degree in Business Management or a related field or equivalent working experience
8+ years of business, program management or customer service experience
Understanding of system implementation practices
Good decision making, analysis and problem-solving skills with ability to multi-task
Good verbal and written communication skills
Good interpersonal skills
Strong experience working with business systems and customer organizations
Strong experience presenting to customers face-to-face
Excellent product knowledge
The posted range for this position is $65,000-$75,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 7.5% bonus not reflected in the posted range.
What you get as a Henry Schein One Employee
A great place to work with fantastic people.
A career in the healthcare technology industry, with the ability to grow and realize your full potential.
Competitive compensation.
Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One
Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
About the Company
H
Henry Schein
Henry Schein, Inc., a FORTUNE 500® company and a member of the S&P 500® and NASDAQ 100® Indices, is the world's largest provider of health care products and services to office-based dental, animal health and medical practitioners. The Company is a FORTUNE World's Most Admired Company, and ranks first on the FORTUNE list in the Wholesalers: Health Care industry. Henry Schein is also on Ethisphere's list of the World's Most Ethical Companies and FORBES' list of America's Best Employers 2015.
COMPANY SIZE
10,000 employees or moreINDUSTRY
Medical Devices and Supplies
FOUNDED
1932