Social Service Coordinator- Plaza at Centennial Hill

Social Services Coordinator - Family
Department: Impact and Service Delivery
Reports to: Regional Lead SSC/Regional Associate Director

Schedule:  Monday - Thursday 9:00AM - 5:00PM

Hours: 28 hours per week

Pay: $20.00 per hour

Job Summary: 

To facilitate services that will positively enhance the quality of life for affordable housing residents. Promotes an environment of cultural appreciation and a commitment to diversity and resident involvement to enhance a safe and positive living environment.

Provide basic case management services and coordinate programs/events aimed at promoting Better Tomorrows’ 5 core focus areas: Health, Wellness and Nutrition; Academic Support, Financial Literacy, Job Readiness, and Social and Community Engagement. 

Supervisory Responsibilities: 

None 

Duties/ Responsibilities: 

Facilitate or coordinate the following programs, activities, and social services for children and adults utilizing community resources and agencies: 

o Out-of-School Time Programs (After-school & Summer Program) using BT curriculum or coordinate partnerships with community agencies to supplement program 

o Resident education programs focused on educational achievement and engagement 

o Job Readiness programs and financial literacy to promote economic stability and self-sufficiency including resume assistance, technical/computer skills programs, and financial budgeting/savings

o Health and wellness programs to promote physical and mental health and general well-being 

o Social Engagement events including but not limited to holiday and recreational events, and any other program focused on developing safe and strong communities 

o Additional programs and services based on community needs and compliance 

Engage and develop community partnerships and/or volunteers to facilitate or support any required programming 

Lead any on-site food distribution programs including food banks, hot meals, or any other food donations to ensure all residents have accessible food resources

Create service goals and plans with residents and support residents to achieve those goals while monitoring progress, including conducting wellness checks 

Develop and utilize resource files for making referrals for residents in need of specific services. Provide follow-up when referrals are made

Daily use of data systems to track case management progress, demographic information, and monthly program attendance

Publish and distribute monthly community newsletters and calendars to all residents door-to-door 

Provide great customer service to partner property management company including assisting with helping residents comply with lease requirements 

Follow Healthy Homes Program procedures to ensure resident compliance with housing inspections 

Manage, track, and use site budget by following BT financial procedures Provide technical assistance to resident associations (if applicable)

Attend mandatory training/conferences as required by site compliance. This may require overnight stays, but notice will be provided 

Flexibility to occasionally work evenings and/or weekends to accommodate special events

  Perform other duties as assigned by Better Tomorrows’ manager. 

Required Skills/Abilities: 

Proficiency in Google Workspace, Microsoft Office Suite, and general computer software

Strong written and verbal communication skills 

Project Planning Skills and Knowledge 

Ability to work independently and manage priorities effectively

Knowledge of ETO or similar database experience preferred

Education and Experience: 

Minimum one (1) to three (3) years’ work experience in Social Services or related field 

High School Diploma/GED required. Bachelor’s degree in Social Work, Education, or related field is preferred 

Physical Requirements: 

Prolonged periods sitting at a desk and working on a computer 

Must be able to lift up to 25 pounds at times

Benefits:

Retirement Savings - A 401k plan with a company match to help you plan for your future.

4 Paid Holidays, New Years, Fourth of July, Thanksgiving, and Christmas (If scheduled to work that day)