Shop and Custom Build Manager

Were seeking a dynamic Shop & Custom Build Manager to be the heartbeat of our Sandy facility bridging high-touch sales and front-office consultative work with hands-on leadership on the shop floor. This is a leadership role for someone who thrives in a fast-paced, multi-tasking environment and who can drive both customer experience and production excellence.

Salary Range: $80000.00 - $120000.00 per year

Annual Base Salary Based on Experience

Hands on Training

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Health Insurance

Responsibilities

Lead consultative sales for custom builds: qualify customers, recommend packages/options, prepare proposals, manage expectations, and close deals.

Own project lifecycle: scope builds, create/approve estimates, set timelines, coordinate parts procurement, and manage budgets.

Manage daily production workflow: schedule jobs, prioritize work, ensure on-time delivery and quality standards.

Floor leadership: provide real-time direction to technicians, perform QA inspections, and conduct test drives for final sign-off.

Inventory & vendor management: maintain inventory levels, order parts, manage vendor relationships, and prevent build delays.

Team development: hire, mentor, schedule, and evaluate technicians; foster safety, efficiency, and a customer-first culture.

Shop operations & reporting: track KPIs (turnaround, labor efficiency, profitability), maintain accurate work orders/warranty records, and support budgeting and process improvements.

Customer communication: provide regular build updates, manage change orders, and ensure excellent post-delivery follow-up.

Represent Alpine Overland at events and in the local overland community when needed.

Mandatory qualifications

35+ years supervisory/management experience in the automotive or aftermarket industry.

Proven sales performance historyconsultative, relationship-based selling with measurable results.

Deep technical knowledge of Toyota and Lexus 4WD platforms (Tacoma, 4Runner, Tundra) and overland systems (suspension, armor, electrical, re-gearing).

Strong project management skills; comfortable using CRM and inventory/shop-management software.

Excellent communication, leadership, and organizational skills; ability to make decisions under pressure.

Valid drivers license and clean driving record.

Passion for overlanding and vehicle customization.

Highly desirable (bonus) qualifications

ASE certifications (Service Management, Parts Specialist) or equivalent.

Formal project management certification (PMP or similar).

Associates/Bachelors in Business, Marketing, or related field.

Active participation in local off-road/overland communities or events.

Physical requirements

Ability to stand/walk 8+ hours in a shop environment; occasional lifting up to 50 lbs for inventory tasks; comfortable performing test drives and on-lift inspections.