ServiceNow Platform Architect

Job Title: ServiceNow Platform Architect

Location: San Antonio, TX (Onsite) - Full-Time Role

Summary:

We are looking for an experienced ServiceNow Platform Architect to lead enterprise-level architecture, governance, and strategic adoption of the ServiceNow platform. This role requires a strong balance of hands-on technical expertise and advisory capabilities, working closely with executive stakeholders, platform owners, and delivery teams.

The architect will focus on long-term platform health, scalability, security, and modernization while reducing technical debt and driving adoption of new ServiceNow capabilities, including AI, GenAI, and automation features.

Required / Mandatory Skills:

• 8+ years of experience within the ServiceNow ecosystem
• 4+ years of experience specializing in ServiceNow architecture, design, and implementation
• Experience delivering at least two ServiceNow implementations, including one large enterprise engagement
• Strong understanding of ServiceNow platform architecture and core components
• Hands-on expertise in:
• • JavaScript (client-side and server-side)
  • Glide APIs
  • Script Includes
  • Business Rules
  • Flow Designer
  • Service Portal
• Deep knowledge of:
• • CMDB and CSDM
  • Instance strategy and platform governance
  • Security model and access controls
  • Integrations using REST, SOAP, and IntegrationHub
• Experience across multiple ServiceNow modules such as:
• • ITSM, ITOM
  • CMDB / CSDM
  • IRM / GRC
  • HRSD
  • SecOps
  • SPM
  • CSM
  • Creator Workflows
• Strong experience integrating ServiceNow with enterprise systems (ERP, HR, Cloud platforms, etc.)
• Experience handling platform upgrades and simplifying or remediating customizations
• Familiarity with Agile and DevOps methodologies
• Excellent communication skills with the ability to present technical concepts to C-level stakeholders
• Ability to work in a consulting and advisory role as a trusted expert guide

Qualification:

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) – Preferred
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) in one or more modules
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience

Key Responsibilities:

• Act as a trusted advisor on ServiceNow platform architecture, governance, and maturity
• Define and own the end-to-end technical strategy for the ServiceNow platform
• Ensure scalability, performance, security, and long-term sustainability across modules
• Establish and enforce platform governance, coding standards, naming conventions, and guardrails
• Identify and proactively reduce technical debt while promoting out-of-the-box capabilities
• Translate business goals into phased technical roadmaps
• Collaborate with enterprise architects to integrate ServiceNow with core business systems
• Provide technical leadership and mentorship to developers and administrators
• Evaluate and recommend new ServiceNow capabilities, including GenAI and Now Assist
• Lead proof-of-concept and pilot initiatives for new features
• Create and maintain high-level design documents, architectural diagrams, and best-practice guides
• Promote ServiceNow adoption across business units beyond IT

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