ServiceNow CMDB Specialist

Open/Additional Info
Job Title: ServiceNow CMDB Specialist
Location: Remote
Employment Type: Temporary, Full-Time (6 Months)
Description
We are seeking a highly skilled and experienced ServiceNow CMDB (Configuration Management Database) Specialist for a temporary 6-month position. The ideal candidate will be responsible for managing, maintaining, and optimizing the CMDB within the ServiceNow platform. This role requires expertise in ServiceNow Discovery, CMDB & CSDM, network fundamentals, operating systems, compute environments, and scripting/programming. The candidate will ensure accurate and reliable configuration data is available to support business operations during this critical project period.
Key Responsibilities:

• CMDB Management:
  • Implement, configure, and maintain the ServiceNow CMDB to ensure data accuracy and integrity with design guidance and collaboration with the infrastructure operations team and the ServiceNow tool owner.
  • Develop and enforce CMDB policies, business rules, standards, and procedures.
  • Perform regular audits and reconciliation of CMDB data to ensure compliance with organizational standards.
• ServiceNow Discovery:
  • Set up discovery schedules, probes, and sensors.
  • Suggest and reconcile best-use data sources for discovery.
  • Configure and manage mid-servers and credentials in ServiceNow.
  • Understand discovery patterns and create new patterns as needed.
• CMDB & CSDM:
  • Manage CI classes and create relationships within the CMDB.
  • Understand the structure of the CMDB and its alignment with the Common Services Data Model (CSDM).
  • Suggest and develop automated processes to remove/retire stale CMDB data and relationships.
• Network Fundamentals:
  • Apply knowledge of IP addresses, protocols, firewalls, and ports to support CMDB and discovery processes.
• Operating Systems & Compute Environments:
  • Understand Windows/Linux administration and common services like DNS, DHCP, and Active Directory (AD) and how these services interoperate within the ServiceNow environment.
  • Manage service accounts and ensure secure access to systems.
• Scripting & Programming:
  • Utilize basic scripting knowledge in PowerShell, JavaScript, or Python to automate processes and enhance CMDB functionality.
• Stakeholder Collaboration:
  • Work closely with IT teams, business units, and external vendors to ensure CMDB supports organizational goals.
  • Provide training and guidance to stakeholders on CMDB processes and best practices.
• Reporting and Analytics:
  • Develop and maintain dashboards and reports to provide insights into CMDB data.
  • Monitor CMDB performance and provide recommendations for improvement.
  • Configure and maintain the CMDB Health Dashboard.

Required Qualifications:

• Education:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience:
  • Minimum 3-5 years of experience working with ServiceNow CMDB.
  • Proven experience in ITSM processes, including Incident, Problem, Change, CMDB, and Asset Management.
  • Hands-on experience with ServiceNow Discovery, Service Mapping, and integrations.
• Skills:
  • ServiceNow Discovery: Setting up schedules, probes, and sensors; mid-server configuration; managing credentials; understanding discovery patterns and creating them.
  • ServiceNow CMDB & CSDM: CI classes and creating relationships; understanding the structure of the CMDB and its relation to the Common Services Data Model.
  • Network Fundamentals: Understanding of IP addresses, protocols, firewalls, and ports.
  • Operating Systems & Compute Environments: Windows/Linux administration; common services like DNS, DHCP, AD; ability to work with service accounts.
  • Scripting & Programming: Basic knowledge of scripting in PowerShell, JavaScript, or Python.
  • Strong knowledge of ServiceNow platform capabilities and CMDB architecture.
  • Excellent analytical and problem-solving skills.
  • Strong communication and collaboration skills.
• Certifications:
  • ServiceNow Certified System Administrator (CSA) required.
  • ServiceNow Certified Implementation Specialist Data Foundations (DF) preferred.

Preferred Qualifications:

• Experience with ITIL frameworks and processes.
• Familiarity with cloud infrastructure and hybrid environments.
• Knowledge of data governance and compliance standards.
• Knowledge or experience with ManageEngine OpManager, Microsoft SCCM, or other data integration sources.