ServiceNow Business Process Consultant
V-Soft Consulting Group, Inc.
Louisville, KY(remote)
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Automation, Best Practices, Business Analysis, Business Processes, Business Skills, Business Writing, Change Management, Change Requests/Orders, Communication Skills, Compensation and Benefits, Consulting, Continuous Improvement, Customer Acquisition, Customer Support/Service, Detail Oriented, Documentation, Fortune 500 Customers, Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Lean Six Sigma, Needs Assessment, People Management, Problem Solving Skills, Process Analysis, Process Development, Process Flow, Process Improvement, Progress Reports, Project Tracking, Quality Assurance, Requirements Management, Sales/Support Engineering (SE), Service Level Agreement (SLA), ServiceNow, Systems Administration/Management, Team Player, Testing, User Interface/Experience (UI/UX), Workflow Analysis
LOCATION
Louisville, KY
POSTED
22 days ago
Primary Location: Remote
V-Soft Consulting is currently seeking ServiceNow Business Process Consultant - Remote
WHAT YOU’LL NEED:
Summary »
- ServiceNow Business Process Consultant is responsible for analyzing, designing, and optimizing business processes in alignment with ServiceNow best practices. This role works closely with customers and stakeholders to understand business needs, translate requirements into scalable solutions, and guide organizations through process transformation leveraging the ServiceNow platform.
Education and Experience »
- 4+ years of experience in business process consulting, process improvement, or ServiceNow-related roles.
- Experience mapping processes and writing clear business requirements.
Knowledge, Skills and Abilities »
- Strong understanding of ITSM processes (Incident, Problem, Change, Request, Knowledge), and/or other ServiceNow domains such as HRSD, CSM, ITOM, or SecOps.
- Key Competencies
- Strong analytical and problem-solving skills
- Ability to simplify complex concepts for non-technical audiences
- Process-driven mindset
- Stakeholder engagement and facilitation and collaborative team mindset
- Strong attention to detail
Preferred:
- ServiceNow certifications such as:
- ITSM Implementation Specialist
- Business Analyst Micro-Certification
- Experience working in Agile & ITIL environments.
- Lean Six Sigma or similar process improvement background.
WHAT YOU’LL DO:
Job Responsibilities:
Implementation Support:
- Partner with technical consultants, developers, and architects to ensure requirements are understood and implemented correctly.
- Assist in designing process-related configurations such as forms, workflows, SLAs, approvals, and reporting.
- Support testing efforts (UAT and QA) by validating business logic, processes, and user experience.
Change Management & Adoption:
- Support organizational change initiatives and help customers adopt new processes.
- Develop training materials and support end-user training sessions.
- Provide post-implementation process reviews and recommendations for continuous improvement.
Project & Stakeholder Management:
- Facilitate meetings and communicate clearly with stakeholders at all levels.
- Manage expectations, timelines, and deliverables for the process-related components of a project.
- Work closely with project managers to track progress and report risks or issues.
Business Process Analysis & Design:
- Lead workshops to gather business requirements, understand current-state processes, and define future-state workflows.
- Document process flows and user stories.
- Identify process gaps, inefficiencies, and opportunities for automation and improvement.
- Ensure alignment with ServiceNow out-of-the-box capabilities and best practices.
Solution Consulting:
- Serve as a trusted advisor to customers on leveraging ServiceNow platform features for process optimization.
- Translate business needs into logical, simplified process workflows.
- Provide guidance on platform configuration vs. customization, balancing customer needs with maintainability.
- Ability to translate business needs into technical requirements.
- Excellent communication, facilitation, and documentation skills.
Interested?
Qualified candidates should send their resumes to bpritchett@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
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About the Company
V
V-Soft Consulting Group, Inc.
V-Soft Consulting is on a meteoric rise to become a top 10 IT Services in North America. V-Soft’s growth is beginning to accelerate and a decision to join the V-Soft family could be the career change you’ve been waiting for and a decision that could change your life for the better.
COMPANY SIZE
50 to 99 employees INDUSTRY
Other/Not Classified
FOUNDED
1997
WEBSITE
https://www.vsoftconsulting.com/