ServiceNow Architect

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated ServiceNow Architect for a Full-Time position.

Responsibilities

• Lead technical consultants and developers in delivering services in compliance with customer contracts, service-level agreements, and industry best practices.
• Serve as the primary technical point-of-contact for projects and as the face of the development team to the customer.
• Ensure quality of work delivered by the technical team, serve as an escalation point for client concerns, and identify and implement technical team process efficiencies to benefit the technical team and clients.
• Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices.
• Understand customer requirements, translate to high-quality technical solutions, and communicate and deliver them to clients.
• Write/estimate stories, monitor developer’s work, and own overall quality and delivery of development.
• Lead technical onboarding efforts with new clients to understand their current processes and platform configurations.
• Deliver any purchased development artifacts, documentation, and knowledge transfer activities.
• Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues.
• Mentor developers and technical consultants on technical design standards and best practices.
• Maintain and build proficient knowledge of the ServiceNow platform and products.
• Assist the pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems.
• Research technology partners or other vendor solutions in the context of client requirements for integration.
• Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
• Lead all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practices to create lasting value and enhanced user experiences
• Define the Strategic Roadmap for the ServiceNow Platform with respect to our client’s implementation
• Provide input to governance groups to ensure priorities align with the Strategic Roadmap.
• Contribute to multiple Agile project teams, utilizing the NuAxis Continuous Transformation methodology and tools to enhance project efficiency and quality
• Participate in sprint planning efforts, including reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment. On the technical quality of the program, participate in code reviews, and oversee Go-Live planning efforts
• Estimate units of work for technical resources and forecast changes to the Program/Project Manager(s)
• Assist with discovery HCD workshops and collaborate closely with Business Analysts to define customer requirements
• Participate in internal knowledge-sharing, coaching, and collaboration activities and initiatives

Qualifications

• The technically proficient team builder we seek is an adept interpersonal communicator with these qualifications.
• 5 years of ServiceNow platform experience with a comprehensive understanding of the product suite
• Combined 7 years of experience leading and motivating technical teams while being the main customer interface.
• Minimum 2 years of strategic planning and roadmap development for ServiceNow implementations
• Several ServiceNow certifications in combination demonstrating a broad and deep understanding of the platform (CSA, CIS, CAD, CTA)
• Agile/SCRUM certifications and/or experience using agile/scrum methodology, leading scrum teams, and leading backlog grooming.
• Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments.
• Experience in one of these product lines: ITSM, CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or HW/SW Asset Management.
• Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
• Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.).
• Active, respectful listening and interpersonal communication skills, including the ability to consult, solve, and describe solutions to technical problems in a clear, jargon-free manner.
• Knowledge of ITIL, certification preferred.
• Ability to travel 10% of the time.
• College degree (or equivalent) preferred, preferably in computer science or information technology.
• Ability to obtain a Public Trust (High) Clearance
• Must be a US citizen.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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