ServiceNow Architect

Job Description:

• Serve as the subject matter expert (SME), primary squad point of contact, and champion for ServiceNow.
• Lead the solutioning, design, development, testing, and deployment of custom ServiceNow services in alignment with required processes and procedures, collaborating with cross‑functional teams as needed.
• Define solutions and translate the architecture blueprint into scalable solution components focused on business value.
• Establish and maintain architectural strategies and design patterns commonly used within the ServiceNow ecosystem.
• Build high-quality, clean, scalable, and reusable code while enforcing best engineering practices such as code reviews, unit testing, and proper documentation.
• Partner with product owners to understand detailed requirements and own deliverables end‑to‑end—from design and implementation to automation and deployment.
• Collaborate with engineering teams to improve development and deployment of applications and customizations on ServiceNow.
• Design software that is simple, intuitive, and easily customizable for customers to meet their business needs.
• Contribute to the design, enhancement, and rollout of new product features, while continuously improving the existing product suite.
• Mentor team members and promote a culture of knowledge sharing and continuous learning.
• Work daily with an energetic team of developers, product managers, and QA engineers following agile methodologies.
• Deploy applications through automation using configuration management tools.
• Sustain and improve processes related to teamwide knowledge sharing and best‑practice adoption.
• Conduct code reviews and provide technical guidance to junior developers in both project work and career growth.

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