ServiceNow Administrator (Hybrid)
Resolution Technologies, Inc.
Atlanta, GA
JOB DETAILS
SALARY
$55–$65 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Administrative Skills, Amazon Web Services (AWS), Apple, Application Programming Interface (API), Best Practices, Budgeting, Cloud Computing, Computer Science, Customer Experience, Data Management, Documentation, Enterprise Applications, GitHub, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Identity Data Management, Industry/Trade Analysis, Information Technology & Information Systems, Information/Data Security (InfoSec), License Agreements, Licensing, Maintain Compliance, Onboarding, Performance Analysis, Performance Metrics, Privacy Controls, Problem Solving Skills, Process Improvement, Project/Program Management, Python Programming/Scripting Language, Regulatory Compliance, Reporting Dashboards, Scripting (Scripting Languages), Security Compliance, ServiceNow, Single Sign-On (SSO), Software as a Service (SaaS), Training/Teaching, Usage Analysis, Vendor/Supplier Selection, Windows PowerShell
LOCATION
Atlanta, GA
POSTED
29 days ago
ServiceNow Administrator Career Opportunity
The Enterprise Tools Administrator will oversee the configuration, administration, and support of our client's portfolio of enterprise tools with a major focus on ServiceNow. This role is crucial in ensuring that these tools are effectively integrated and utilized to enhance productivity and efficiency.
ServiceNow Administrator Key Responsibilities
- Tool Onboarding & Configuration: Configure tools to align with agency standards, security policies, and operational requirements. Collaborate with stakeholders to ensure tools meet business needs.
- Administration & Maintenance: Serve as the primary administrator for enterprise tools, managing user access, permissions, and integrations. Monitor tool performance and usage, ensuring optimal functionality and uptime. Maintain documentation for configurations, processes, and best practices.
- Renewals & Licensing: Track license usage and renewal dates. Coordinate with procurement and vendors to manage renewals. Ensure compliance with licensing agreements and budgetary constraints.
- Support & Training: Provide Tier 2/3 support for enterprise tools, resolving issues and escalating when necessary. Develop and deliver training materials and sessions for end-users. Act as a liaison between users and vendors for troubleshooting and feature requests.
- Reporting & Analytics: Design and deliver reports and dashboards from enterprise applications. Analyze tool usage, performance metrics, and user engagement to inform decision-making. Provide insights and recommendations for tool optimization and adoption strategies.
- Governance & Optimization: Establish governance frameworks for tool usage and data management. Identify opportunities for tool consolidation and process improvement. Stay current with industry trends and recommend enhancements or replacements.
- Current Portfolio of Platforms and Tools: ServiceNow, mavQ Customer Experience Cloud, DocuSign, GitHub, SurveyMonkey, DocuWare, Google Cloud Platform, Amazon Web Services, Gearset, Filevine, OrgChart, Boomi, Flowcode, Canva, Veracode, Own Backup, Apple Developer Platform, Infragistics
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 5+ years of experience administering enterprise tools including ServiceNow in a mid-to-large organization including ITSM, ITAM, ITOM, CMDB, etc.
- Strong understanding of SaaS platforms, identity management, and integration protocols (e.g., SSO, API).
- ServiceNow Administrator Certification
- Excellent problem-solving, communication, and project management skills.
- Ability to work independently and collaboratively across departments.
- Experience with ITIL or other service management frameworks.
- Familiarity with data privacy and security compliance standards.
- Knowledge of scripting or automation tools (e.g., PowerShell, Python).
#DICEJOBS
About the Company
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Resolution Technologies, Inc.
Resolution Technologies is a leader in staffing and consulting. We help clients find top talent to help them meet their key business objectives while positively impacting their bottom line.
Here at Resolution Technologies, we understand that serving our clients and consultants is what matters most and promise to never lose sight of that! We take the time to understand your individual needs through face-to-face interaction and strive to always make sure your objectives are met. Resolution Technologies is a full-service Professional Staffing and Executive Search Firm specializing in Technology, Finance & Accounting, Manufacturing Ops, Human Resources, and Marketing/Sales offering flexible solutions for our clients ranging from contract, contract-to-perm, and direct perm placements. Whatever your needs are, we promise to provide unrivaled quality and service.
COMPANY SIZE
20 to 49 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2009
WEBSITE
http://www.resolution-tech.com