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ServiceNow Administrator

ECLARO

Remote, NY(remote)

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JOB DETAILS
SALARY
$40–$40 Per Hour
SKILLS
Access Authorization, Access Control, Agile Programming Methodologies, Best Practices, Business Operations, Business Processes, Business Support, Change Management, Communication Skills, Computer Science, Configuration Management, Continuous Improvement, Contract Negotiation, Cross-Functional, Customer Service Management, Customer Support/Service, Data Quality, Dental Insurance, Design Document, Detail Oriented, DevOps, Diversity, Documentation, Establish Priorities, FISMA - Federal Information Security Management Act, Genetics, Government, Government Contracts, Government Standards, Help Desk, Identify Issues, Incident Management, Information Architecture, Information Technology & Information Systems, Information/Data Security (InfoSec), International Business, Internet Security, Interoperability, Interpersonal Skills, Offshoring, Operational Support, Performance Analysis, Performance Tuning/Optimization, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Purchasing/Procurement, Quality Management, Regulations, Regulatory Compliance, Risk Management, Root Cause Analysis, Scripting (Scripting Languages), Security Compliance, Security Protocols, Service Delivery, Service Level Agreement (SLA), ServiceNow, Software Development, Supplier Relationship Management (SRM), System Integration (SI), Systems Administration/Management, Team Lead/Manager, Team Player, Technical Support, Technical/Engineering Design, Test Automation, Time Management, Training/Teaching, U.S. National Institute of Standards and Technology (NIST), Vendor/Supplier Management, Vendor/Supplier Relations, Vision Plan, Writing Skills
LOCATION
Remote, NY(remote)
POSTED
5 days ago
ServiceNow Administrator
Job Number: 25-05780
 
Help people live their best lives. ECLARO is looking for a ServiceNow Administrator for our client in San Diego, CA. This is a hybrid work arrangement. 
 
ECLARO’s client runs a continuous, dynamic, and first-rate delivery of IT services to the public and private sectors - empowering individuals with greater access to technology, allowing them to achieve more in their ventures and soar to greater heights. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Responsibilities:
  • System Configuration and Administration: You'll be responsible for the configuration, customization, and administration of the ServiceNow platform to meet organizational needs. This involves managing users, groups, roles, permissions, and data.
  • Application Development and Customization: You'll design, develop, and customize ServiceNow applications, workflows, forms, and reports to automate business processes and enhance productivity.
  • Integration Management: You'll oversee the integration of ServiceNow with other systems and applications, ensuring seamless data flow and interoperability.
  • Incident and Problem Management: You'll manage incident and problem tickets within the ServiceNow platform, including triaging, tracking, and resolving issues in a timely manner.
  • Change Management: You'll facilitate change management processes within ServiceNow, including assessing, planning, and implementing changes to configuration items and services
  • Service Catalog Management: You'll maintain and enhance the service catalog within ServiceNow, ensuring that services are properly defined, documented, and accessible to users.
  • User Training and Support: You'll provide training and support to end-users and stakeholders on how to use ServiceNow effectively, including creating documentation and conducting training sessions.
  • Performance Monitoring and Optimization: You'll monitor the performance of the ServiceNow platform and identify opportunities for optimization and improvement in terms of speed, reliability, and scalability.
  • Security and Compliance: You'll ensure that ServiceNow configurations and processes comply with security policies, industry regulations, and best practices, and implement measures to protect sensitive data.
  • Continuous Improvement: You'll stay updated on ServiceNow features, enhancements, and best practices, and actively participate in the continuous improvement of ServiceNow capabilities within the organization.
  • Collaboration: You'll collaborate with cross-functional teams, including IT, operations, and business units, to understand requirements, prioritize enhancements, and deliver solutions that align with organizational goals.
  • Vendor Management: You'll manage relationships with ServiceNow vendors, including contract negotiation, service level agreements, and resolution of technical issues.
  • Overall, as a ServiceNow Administrator, you play a critical role in ensuring the effective use and optimization of the ServiceNow platform to support business operations and drive organizational success.
  • Skilled information technology architecture, development, and support team members within our global IT organization who are also responsible for offshore and onshore staff
  • Key business stakeholders, process owners, and analysts within the Global Customer Service business unit will be key and critical business partners for this position
  • This role will report into the client IT Department and interface with business partners, other application owners, and other onshore / offshore development teams
  • Network with key contacts and stakeholders internally and externally to drive process and efficiency in implementations
 
Pay Rate: $40.00/Hour
 
Required Qualifications:
  • ServiceNow Administrator for a FedRAMP instance, you would need a combination of technical expertise, security knowledge, and regulatory compliance understanding.
  • ServiceNow Certified System Administrator with 3-5+ years' experience.
  • Requires a foundational knowledge of the underlying processes, procedures, scripting, and systems used in carrying out assigned tasks.
  • Strong technical skills in ServiceNow administration, including configuration management, user management, access control, security operations and system integration. You should be able to effectively manage and configure the ServiceNow platform to meet FedRAMP security requirements.
  • Experience with Federal Risk and Authorization Management Program (FedRAMP) requirements and guidelines.
  • Any prior experience with information security principles, best practices, and standards (such as NIST SP 800-53, NIST Cybersecurity Framework, FISMA, etc.) would be beneficial
  • Any prior experience working with government contracts, procurement processes, security protocols, and compliance standards specific to government environments is advantageous
  • Ability to troubleshoot issues, perform root cause analysis, and provide solutions for problems.
  • Actively take ownership to address issues and solve problems, understanding up and downstream impacts and designing/delivering solutions appropriately.
  • Understand risk management methodologies and be able to assess, mitigate, and monitor risks within the ServiceNow environment
  • Possess strong communication and collaboration skills to articulate complex technical concepts in a clear and understandable manner
  • Demonstrate meticulous attention to detail when configuring and managing the ServiceNow platform for FedRAMP compliance. Accuracy and precision are critical to ensuring the security and integrity of government data
  • Stay updated on the latest developments, updates, and requirements related to ServiceNow, FedRAMP, and information security
  • Maintain knowledge and understanding of the latest ServiceNow features and product offerings
  • Experience in ServiceNow Customer Service Management (CSM
  • Driving continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes
  • Determine how best to leverage tools and techniques involving infrastructure as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed and experience
  • Generate and maintain technical design and configuration documents
  • Network with key contacts and stakeholders internally and externally to drive process and efficiency in implementations
  • Ability to proactively identify potential issues and work through resolution with internal and external stakeholders
  • Agile methodology practitioner
  • Excellent interpersonal, written, and verbal communication skill
  • Bachelor's degree in Computer Science, Engineering, or other related fields or equivalent professional experience
 
If hired, you will enjoy the following ECLARO Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
 
If interested, you may contact:
Maria Navarro
maria.navarro@eclaro.com
5137250112
Maria Navarro | LinkedIn
 
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
 

About the Company

E

ECLARO

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
http://www.eclaroit.com