Service Technician I
Securitas Electronic Security, Inc.
University Place, WA
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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Access Control, Analysis Skills, CCTV, Cellular Telephone, Computer Networks, Customer Experience, Ecosystems, Fire Alarm, IP Addressing, Identify Issues, Laptop PC, Life Insurance, Low Voltage (LV), Maintenance Services, Microsoft Office, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Process Improvement, Protective Services, Safety/Work Safety, Security Equipment, Software Administration, Software Installation, Software Upgrades, System Integration (SI), Team Player, Technical Delivery, Technical Writing, Testing, Time Management, Trouble Tickets, Vision Plan, Writing Skills
LOCATION
University Place, WA
POSTED
30+ days ago
We offer clients a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.
Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.
Job Duties
- Respond to trouble tickets to ensure application uptime and system performance.
- Work individually and as a team to diagnose and resolve application issues.
- Execute preventative maintenance tasks to maximize application availability and identify system faults.
- Perform routine configuration changes (user permissions, application configuration, etc.)
- Document all system modifications through a digital change control tracking system.
- Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
- Perform pre-deployment end to end testing of all upgrades and major modifications.
- Perform on site installations of software upgrades and major modifications.
- High School diploma required or equivalent.
- Experience installing and troubleshooting low voltage equipment
- Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
- Fire alarm experience:
- Bosch, Silent Knight highly preferred
- Simplex, Notifier, Edwards, Siemens, or other commercial fire systems a plus
- NICET certification or State Fire License preferred
- ESA Certified Alarm Technician preferred
- NTS Certified Service Technician preferred
- Working knowledge of network communications and IP addressing
- Certifications in enterprise grade CCTV, Access Control a plus
- Strong working knowledge of Microsoft Office
- Strong written and verbal communications skills
- Excellent problem solving and analytical skills.
- Excellent time management skills
- Positive attitude and strong work ethic
- Paid company training
- Medical, Dental, Vision, and Life Insurance
- 401K with 60% Match up to 6% of salary
- Paid vacation, holiday, and sick time
- Educational Assistance
- Exceptional growth opportunities
- Company vehicle, laptop, and cell phone provided
- Wide variety of employee discounts on travel, equipment, and more!
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
About the Company
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