Service Supervisor

The Service Supervisor will oversee day-to-day operations of the fiber installation crews, ensuring projects are completed safely, on time, and to quality standards. The ideal candidate will have strong leadership skills, hands-on experience in fiber installations, and a customer-focused approach.

Key Responsibilities

• Supervise and coordinate fiber installation crews

• Plan and schedule installation projects to meet deadlines and customer expectations

• Ensure compliance with safety regulations and company procedures

• Conduct site inspections and quality control checks

• Collaborate with project managers, engineers, and customers to resolve issues

• Maintain accurate job documentation, including work orders, reports, and inventories

• Identify process improvement opportunities to increase efficiency and reduce costs

Qualifications

• High school diploma or equivalent required; technical degree or certifications in telecommunications preferred

• 3+ years of experience in fiber installation or telecommunications field work

• 1–2 years of supervisory or team lead experience

• Strong knowledge of fiber optic installation, splicing, and testing procedures

• Valid driver's license with a clean driving record

• Strong organizational and communication skills

• Ability to read blueprints, maps, and construction drawings

• Willingness to travel and work in various weather conditions