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Service Representative Sisters Health Center Depew

Catholic Health System

Buffalo, NY

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JOB DETAILS
LOCATION
Buffalo, NY
POSTED
30+ days ago

Facility: Sisters of Charity Hospital

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days

Hours: Monday through Friday from 8:00am to 4:00pm

Summary:

The Service Representative for the Oncology and Infusion Centers is responsible for the organization and efficiency of the front end functions of the centers operated by Catholic Health. The Representative will answer telephones and assists patients directly or refers to appropriate staff. He/she will also navigate several IT programs including OR manager and Lawson. In addition, this position is responsible for financial monitoring of all patient accounts including co-payments, payment arrangements, verification of insurance eligibility, handling questions/concerns regarding patient financial responsibility and high level of customer service. As the front line for Infusion services, this position meets and refers all pharmaceutical manufacturers and specialty pharmacy representatives to the Director of Pharmacy, New Business Development for follow up appointments.

Responsibilities:

EDUCATION

  • High school diploma required
  • Associates degree or completion of medical secretarial course strongly preferred

EXPERIENCE

  • 1 year experience in hospital/medical office setting

KNOWLEDGE, SKILLS AND ABILITY

  • Must possess general office skills, including but not limited to computer/keyboarding, fax machines, typing and/or demonstrated computer proficiency
  • Knowledge of medical terminology
  • Must possess excellent/effective communication and interpersonal skills
  • Organizational skills, attention to detail and follow through a must
  • Has the ability to maintain composure when interacting with a wide variety of patients and circumstances
  • Highly motivated and willing to contribute skills and ideas for the overall improvement of the Center
  • Must be flexible and effective in a fast paced/changing healthcare environment
  • Strong knowledge of office equipment, i.e., computer, copier, fax, phone system.
  • Understanding of Microsoft Excel

About the Company

C

Catholic Health System

Catholic Health is dedicated to developing an exceptional workforce focused on a culture of inclusiveness and integrity that values diversity.  Located in Buffalo, NY, Catholic Health is a non-profit healthcare system that provides care to Western New Yorkers across a network of hospitals, primary care centers, imaging centers, and several other community ministries. Our mission sets us apart. It's the human side of healthcare – the touch, smile or comforting word that can help make your healthcare experience better. It's treating all people with respect and dignity, and providing comfort in times of greatest need.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1998
WEBSITE
http://www.chsbuffalo.org