Service & Parts Manager

Service & Parts Manager—Garrison, ND

Ready for a career where you're valued, empowered, and part of a winning team? At Northern Plains Equipment, an employee-owned, certified Case IH dealership, we believe our people are our greatest strength. As one of the largest privately-owned ag dealerships in North America, we’re committed to investing in our employees and supporting their long-term growth.

Join our team as a full-time Service & Parts Manager—a leadership role ideal for someone who brings technical expertise, strong organizational skills, and a passion for team development. We're looking for a professional who values integrity, accountability, and collaboration while ensuring the highest standard of service and parts support for our customers. Our culture is rooted in honesty, teamwork, and continuous improvement. We take pride in doing the job right, supporting one another, and delivering dependable service to the communities we serve.

Key Responsibilities

• Lead and oversee the daily operations of both the service and parts departments

• Manage repair order workflow and parts availability to ensure efficiency and accuracy

• Effectively schedule service work and coordinate with parts to support technician productivity

• Maintain and manage parts inventory with accuracy and efficiency

• Establish pricing guidelines to meet departmental revenue goals

• Develop and implement marketing, merchandising, and customer outreach initiatives

• Monitor departmental performance and achieve business objectives aligned with company goals

• Maintain a strong customer service culture that drives satisfaction and repeat business

• Lead, coach, and mentor team members to promote a positive and high-performing work environment

• Proactively identify and resolve operational issues to keep departments running smoothly

• Collaborate with other departments to support overall dealership success

What You Bring to the Team:

• A background in agriculture or agricultural equipment

• Excellent organizational, communication, and problem-solving skills

• Ability to multitask and stay composed in a fast-paced, seasonal environment

• A customer-first attitude with a passion for delivering outstanding service

• Strong leadership skills with a proactive approach to resolving challenges

• Confidence working with computers and the ability to learn new software quickly

• A collaborative spirit and commitment to continuous improvement

• Physical ability to lift up to 60 lbs and stand for extended periods

Why You’ll Love Working Here:

• 100% Employee Owned
• Employer-paid health and life insurance
• Dental, vision, long & short-term disability coverage
• 401K with employer match
• Paid time off, paid sick leave, and holidays
• Uniforms provided
• Competitive, guaranteed hourly wage (based on experience)
• Supportive, values-driven work culture

Ready to join a company that supports your success and growth? Send your resume today and start your journey with a team that cares.

Applicants must be able to meet and maintain insurable driving status and pass a pre-employment drug test. We are an Equal Opportunity Employer.

Northern Plains Inc. is 100% Employee-Owned