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Service Now Developer (CSM)

System One

Reston, VA

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JOB DETAILS
SALARY
SKILLS
Agile Programming Methodologies, Analysis Skills, Application Programming Interface (API), Architectural Services, Automation, Best Practices, CAD (Computer-Aided Design) Software, Case Management, Code Reviews, Communication Skills, Computer Science, Consulting, Continuous Deployment/Delivery, Continuous Integration, Cross-Functional, Customer Service Management, Customer Support/Service, Data Modeling, Health Insurance, Identify Issues, Information Technology & Information Systems, JavaScript, Leadership, Maintain Compliance, Mentoring, Middleware, Outsourcing, Problem Solving Skills, REST (Representational State Transfer), Requirements Management, SOAP (Simple Object Access Protocol), Scalable System Development, Scripting (Scripting Languages), Security Architecture, Security Compliance, Service Delivery, ServiceNow, Software Development, Source Code/Configuration Management (SCM), Team Lead/Manager, Technical Leadership, Technical Support, Technical/Engineering Design, Test Automation, Test Harness, User Interface/Experience (UI/UX), Web Services
LOCATION
Reston, VA
POSTED
2 days ago
Job Title: Service Now Developer (CSM)

Type: Contract to Hire
Compensation: $83/HR
Contractor Work Model: Remote, occasional meetings (Reston, VA)
Must be located in the following states: WV, DE, PA, NC, NJ, NY, FL, TX, MD, VA and DC



System One is seeking a Senior ServiceNow Developer with strong experience in Customer Service Management (CSM) for a large-scale digital transformation initiative at a major health insurance client. This role focuses on developing scalable and secure ServiceNow solutions to streamline customer support workflows, improve automation, and integrate key business functions across the enterprise.
This is a hands-on leadership role requiring both deep technical expertise in ServiceNow and strong collaboration with product owners, architects, and other stakeholders. The ideal candidate will also mentor junior developers and support best practices in agile software delivery and DevSecOps.
Key Responsibilities
    • Lead technical development on ServiceNow CSM modules including case management, customer portals, and workflows.
    • Design, develop, and implement scalable ServiceNow solutions using scripting, APIs, UI policies, and integration tools.
    • Configure and customize scoped applications to meet specific client needs, including data modeling and portal development.
    • Collaborate with cross-functional teams to translate business requirements into high-quality ServiceNow configurations and enhancements.
    • Integrate ServiceNow with external systems via APIs, web services, and middleware.
    • Support DevSecOps practices, including automated testing, version control, and CI/CD.
    • Lead technical design sessions, perform code reviews, and establish platform best practices.
    • Mentor junior developers and assist in training efforts to scale internal ServiceNow capabilities.
    • Ensure compliance with internal security and architecture standards.
    • Participate in roadmap planning, feature scoping, and architectural discussions with product and platform stakeholders.
Qualifications
Required:
    • Bachelor’s Degree in Computer Science, Information Technology, or related field
      (In lieu of a degree, 4 additional years of relevant experience may be considered.)
    • 8+ years of software development experience, with 5+ years focused on ServiceNow
    • Proven experience developing and administering in ServiceNow CSM (Customer Service Management)
    • Strong skills in:
    • JavaScript, Glide scripting, Business Rules, Client Scripts, UI Policies
    • REST/SOAP integrations and APIs
    • ServiceNow Studio and Application Scoping
    • Service Portal development and customization
  • Experience leading development teams and engaging with business stakeholders and product owners Preferred:
  • ServiceNow Certified Application Developer (CAD)
  • Experience with other modules such as ITOM, CMDB, or SOM
  • Exposure to Agile and SAFe environments
  • Experience in the healthcare or health insurance domain
  • Familiarity with automated testing frameworks in ServiceNow
Soft Skills & Abilities
  • Strong analytical, troubleshooting, and problem-solving skills
  • Ability to communicate complex technical concepts to non-technical stakeholders
  • Demonstrated leadership in cross-functional environments
  • Capable of working independently while mentoring junior team members




System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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About the Company

S

System One

Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives. 

Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://systemone.com