Service Manager

The Mermaid Inn is seeking a service-minded restaurant floor manager to complete its leadership team.
The ideal candidate will bring a tangible joy to work every day. We have designed this role to maximize time on the floor with our staff and guests. Administrative centricity will include ensuring the successful execution of our sequence of service, as well as overseeing parts of the front of house schedule. (7 Shifts experience a plus) Having an eagle eye for the happenings in the dining room is essential. Although we are an accessible brand that embraces a casually sophisticated vibe in our restaurants, the core of our operation is built on strong fundamentals and an unwavering commitment to giving our guests an outstanding experience. Our leadership team is made up of people who live for the joy of providing genuine and thoughtful hospitality in everything they do.

Requirements and responsibilities:

Reports to the Owner
Communicates, coordinates, and cooperates with all crew members
Interacts with the restaurant guests, suppliers, and members of the community with an upbeat personality
Helps control restaurant financial objectives including labor costing forecast
Monitors the inventory of all restaurant operating materials, paper goods, small wares, and merchandise
Effectively communicate and work closely with the Chef and all back of the house crew members
Conducts daily briefings/pre-shift meetings to obtain optimal results
Builds relationships with the restaurant guests and handles guest complaints efficiently
Ensures that the restaurant is Department of Health compliant at all times

Skills/Qualifications
At least 3 years of front of house service experience as a server, bartender, captain, sommelier, or ma tre'd
At least 1 year of restaurant management experience in NYC
Experience using Excel, Word, Toast, Opentable, 7 Shifts, and other similar systems is a plus. Technology is an essential part of our day-to-day operations.
NYC Food Handlers Certification is required (or necessary to obtain within your first 90 days of employment)
TIPS Certification is a plus

The Mermaid Group is a proud EOE.