Service Manager - Miami, FL

Job Description

Are you seeking a rewarding role with a respected company? Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.

The Service Manager works closely with the leadership to build a profitable branch location and leads their team of service and field technicians providing excellent customer service, maintenance, and repair to our client's equipment. The Service Manager has a direct hand in hiring, developing, and training their team of technicians. They are accountable for the department's overall budget and profit and loss.

Essential Functions

• Management & supervision of Service Department personnel
• Communicate with customers to schedule and dispatch field service technicians.
• Supervise the opening and closing of work orders for control of each shop and field job
• Maintain and monitor detailed records of time and performance of Service employees
• Monitor and schedule preventative maintenance of rental equipment
• Order and maintain inventory of shop tools and supplies
• Recruit, interview and hire qualified service department personnel
• Act as site safety supervisor in conjunction with Branch Manager
• Monitor service technician training and schedule on and off-site training as required
• Ensure that all customer satisfaction needs are met in accordance with company policy
• Stay current on product improvement programs from manufacturers
• Report shop goals, objectives and achievements to District Service Manager
• Track department profitability and technician efficiency
• Ensure technicians operating according to safety policies and procedures

Required Education and Experience

• High School Diploma
• 2-year certificate from technical school or 5 years of related service management experience in heavy equipment industry
• PC proficiency required, particularly in MS Office applications.
• Extensive Equipment (OEM product) and maintenance knowledge
• Valid Driver's License
• Strong organizational skills.
• Excellent Customer Service skills

Military service will be considered in lieu of education/certification experience as applicable.

Supervisory Responsibilities

• Manage a team of service and field technicians

Work Environment

• Combination of office, shop, and yard settings.
• Regular exposure to diesel engines, heavy equipment, and mechanical tools.
• Noise levels may be high at times; ear protection may be required.
• Exposure to diesel fumes, lubricants, and other shop-related chemicals.
• Occasional lifting, bending, and walking throughout the facility.
• Must frequently wear personal protective equipment (PPE) when in the shop or yard.
• Variable temperatures depending on season and location (indoor/outdoor exposure).
• Fast-paced, hands-on environment requiring strong leadership and adaptability.
• Standard business hours with occasional extended hours or weekend oversight as needed.
• Collaboration with technicians, service advisors, rental staff, and customers.

Travel Required

• Occasional field location visits and overnight stays

Physical Demands

• Regularly required to sit, stand, walk, and move throughout the office, shop, and yard areas.
• Must be able to bend, kneel, or crouch occasionally to inspect equipment or interact with technicians in shop settings.
• Ability to lift and carry up to 30 pounds occasionally, such as files, parts, or equipment manuals.
• Frequent use of hands and fingers for typing, writing, and using office equipment.
• Visual and auditory ability required to read documents, use computer screens, and communicate effectively in noisy environments.
• Occasional exposure to outdoor elements including heat, cold, wind, and rain while walking through the yard or checking on equipment.
• Must be able to safely navigate uneven surfaces and work around heavy machinery or vehicles in operation.
• May be required to wear personal protective equipment (PPE) such as safety glasses, steel-toe boots, glov