Service Manager
Jobot
Janesville, WI
JOB DETAILS
SALARY
$80,000–$85,000 Per Year
SKILLS
Automotive Industry, Communication Skills, Corporate Policies, Customer Satisfaction, Customer Support/Service, Documentation, Exceeded Sales Goal, Interpersonal Skills, Leadership, Legal, Maintain Compliance, Multitasking, Organizational Skills, Problem Solving Skills, QoS (Quality of Service), Quality Management, Record Keeping, Regulations, Resolve Customer Issues, Safety Standards, Team Lead/Manager, Time Management, Training Program, Trucking
LOCATION
Janesville, WI
POSTED
3 days ago
This Jobot Job is hosted by: Brandon Fobert
Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.
Salary: $80,000 - $85,000 per year
A bit about us:
Growing organization in the trucking and automobile industry!!!
Why join us?
Full Benefits package for all employees that includes: Medical, Dental, Vision. Holidays and PTO offered as well.
Job Details
Job Details:
We are seeking a highly motivated and experienced Service Manager to join our dynamic team. This position offers an exciting opportunity to manage and lead our service department, ensuring the highest level of customer satisfaction. The Permanent Service Manager will play a crucial role in maintaining the efficiency and quality of our services while also promoting a positive and productive work environment. This role is instrumental in driving the success of our business and is ideal for someone with a passion for leadership, customer service, and the trucking/automobile industry.
Responsibilities:
1. Assigning and scheduling jobs to team members based on their skills and workload, ensuring efficient and timely completion of tasks.
2. Overseeing the progress of jobs, regularly monitoring and reporting on their status to both the team and customers.
3. Providing excellent customer service, addressing and resolving customer queries, complaints, and concerns promptly and professionally.
4. Implementing strategies to improve service quality, productivity, and customer satisfaction.
5. Ensuring compliance with company policies, industry regulations, and safety standards.
6. Collaborating with other departments to optimize service operations and achieve business objectives.
7. Conducting regular team meetings, providing feedback, and implementing training programs to enhance team skills and performance.
8. Managing and maintaining service records, reports, and documentation.
Qualifications:
1. A minimum of 5+ years of experience in a service management role within the trucking/automobile industry.
2. Proven experience in assigning jobs, managing progress, and providing exceptional customer service.
3. Strong leadership skills, with a track record of leading and motivating teams to meet and exceed performance goals.
4. Solid understanding of the trucking/automobile industry, including its operations, regulations, and safety standards.
5. Excellent communication and interpersonal skills, with the ability to interact effectively with team members, customers, and other stakeholders.
6. Strong problem-solving skills, with the ability to address and resolve issues promptly and effectively.
7. Proficiency in using service management software and other relevant computer applications.
8. High level of organizational skills, with the ability to manage multiple tasks and priorities effectively.
9. Commitment to maintaining high service quality and customer satisfaction.
10. Relevant professional certification or degree is a plus.
Join our team and contribute to our mission of providing top-notch service to our valued customers. Apply today!
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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About the Company
J
Jobot
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.
Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).
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COMPANY SIZE
100 to 499 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com