Service Desk Support Associate
Sparks Group
McLean, VA
Sparks Group has partnered with a non-profit organization to find a Service Desk Support Associate. This is a contract role with a hybrid schedule: 2-3 days per week onsite. Your career development starts here! Employees are climbing the ladder into other IT divisions throughout the organization.
Responsibilities:- Provide day-to-day support with Windows 10, Mac OS & OSX, MS Office (primarily Outlook), LAN, VPN, remote devices, hardware, peripherals, and other technologies
- Follow the defined SOP for incidents, ticket documentation, escalation, notification, and resolution
- Guide employees in using their tools and information infrastructure effectively
- Collaborate with other Service Desk employees on problems, processes and procedures, special projects, etc.
- High School diploma or equivalent, plus 1 year of relevant work experience
- Experience working in a corporate technical help desk environment
- Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications, mobile and remote access services
- Excellent troubleshooting skills
- Excellent communication and customer service skills
- Certification: CompTIA A+, HDI, ITIL desired
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This job is Hybrid Remote.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
About the Company
Sparks Group
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.