Service Desk Personnel
Careers Integrated Resources Inc
Nashville, TN
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JOB DETAILS
SKILLS
1st Level Support, Apple iPad, Apple iPhone, Call Centers, Call Volume, Cisco Network Systems, Communication Skills, Customer Support/Service, Data Recovery, Hardware Administration, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Lift/Move 50 Pounds, Microsoft Active Directory, Microsoft Remote Desktop Services (fka Terminal Services), Mobile Devices, Multitasking, Network Support, Printers, Problem Solving Skills, ServiceNow, Software Installation, System Operations, Technical Support, VPN (Virtual Private Network), Videoconferencing, Web Browsers, WebEx, Wi-Fi, iOS
LOCATION
Nashville, TN
POSTED
14 days ago
Job Title: Service Desk Personnel
Location: Nashville, TN 37243
Duration: 12 Months
Job Summary:
- We are seeking a Service Desk Personnel to provide first-level technical support to end users. The role involves handling support tickets, troubleshooting IT issues, and ensuring smooth operation of systems, devices, and applications.
Key Responsibilities:
- Handle incoming IT support calls (up to 30/day) and resolve issues.
- Manage and update tickets using ServiceNow.
- Perform Active Directory tasks (password reset, unlock accounts, user lookup).
- Troubleshoot printers, server queues, and local print issues.
- Provide network support (VPN, Wi-Fi, LTE, connectivity issues).
- Support iOS devices (iPhones/iPads setup, reset, backup/restore).
- Assist with video conferencing tools (MS Teams, Cisco WebEx).
- Provide remote support using RDP, Teams, WebEx, MSRA.
- Perform hardware setup and deployment.
- Troubleshoot application issues (permissions, compatibility, browser vs installed apps).
Required Skills:
- Experience in IT Helpdesk / Service Desk / Call Center support.
- Strong customer service and communication skills.
- Knowledge of Active Directory, ServiceNow or ticketing tools, Networking basics (VPN, Wi-Fi).
- Ability to multi-task and handle high call volume.
- Ability to lift to 50 lbs.
Preferred Skills:
- Experience with IT call centers.
- Experience with printer troubleshooting & deployment.
- Exposure to mobile device management (iOS).
- Familiarity with Cisco tools and collaboration platforms.
About the Company
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