Service Desk Analyst I
Mitchell Martin
Wayne, PA
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JOB DETAILS
SALARY
$22.76–$32.51 Per Hour
LOCATION
Wayne, PA
POSTED
1 day ago
Location: Mid-Atlantic Region (Onsite)
Employment Type: Contract
Compensation:
Pay Range: $22.76-$32.51 Per HR
Description:
Engage with customers through multiple communication channels including phone, email, and self-service portal.
Attempt to resolve issues immediately and escalate to the appropriate service team when necessary.
Mentor junior staff and assist in their development.
Manage communications regarding incidents and outages to the IT customer base.
Key Responsibilities:
Resolve or escalate customer issues and requests efficiently.
Configure, deploy, and troubleshoot hardware like laptops and mobile devices.
Create and review IT knowledge articles for the end-user support portal.
Maintain customer communication throughout the resolution process.
Qualifications:
2 years' experience in imaging, configuring, deploying, and troubleshooting hardware.
3-5 years' experience in service desk or technical support.
Bachelor's Degree or equivalent experience.
Fluency in English; Portuguese is a plus.
Excellent customer service and communication skills.
Core Technologies:
PC | iOS Devices
Contact Information:
Vamshi Krishna, vamshi.krishna@itmmi.com
Benefits:
Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks
EEO Statement:
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
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About the Company
M
Mitchell Martin
OUR FOCUS IS GROWTH
It’s not just about filling job openings. It’s about enabling growth and inspiring success. That’s what we do.
Mitchell Martin is one of the nation’s largest staffing companies, with offices throughout the US as well as in India and the Philippines. We help drive success for both people and companies by helping them achieve positive growth. We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.
COMPANY SIZE
100 to 499 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
1984
WEBSITE
https://www.mitchellmartin.com