Service Desk Agent
Artech LLC
Richmond, VA
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JOB DETAILS
SKILLS
Apple Macs, Communication Skills, CompTIA A+, Computer Science, Customer Relations, Customer Support/Service, Google Apps, Help Desk, High School Diploma, ITIL (IT Infrastructure Library), Information Technology & Information Systems, Manufacturing Data Management, Microsoft Active Directory, Microsoft Windows Operating System, Military, Onboarding, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Remote Access, ServiceNow, Software Administration, Systems Engineering, Team Player, Technical Support, Virtual Machine (VM), Writing Skills
LOCATION
Richmond, VA
POSTED
2 days ago
Service Desk Agent
Duration: 8 months with possible extension
Location: Richmond, VA
Introduction:
Join our dynamic team in Richmond, VA, where the charm of a historic city meets modern innovation. Enjoy a hybrid work environment that offers flexibility and a collaborative atmosphere. We are seeking dedicated professionals who are passionate about providing exceptional technical support and eager to grow their careers in a supportive and inclusive setting.
Day-to-Day Responsibilities:
Help users complete provisioning and onboarding technology set-up
Provide application support through remote access tools to resolve internal end-user issues
Deliver top-notch customer-focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Monitor and respond quickly and effectively to calls received by the Onboarding team
Interact with end users via soft phone or chat modules to resolve primarily software issues
Remotely access and support end-user machines to achieve first call resolution
Maintain excellent written and verbal communication skills
Required Skills & Qualifications:
Applicants must be able to work directly on W2
5 years of Technical Support experience
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Mac Integration Basics Certificate or 1 year of equivalent Mac support experience
Windows 10 Certificate or 1 year of equivalent Windows OS support experience
At least 2 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs
1 year of experience with IT ticketing platforms (e.g., ServiceNow)
Associates Degree in Computer Science, Information Systems, Engineering, equivalent certification or military experience
ITIL Certification
2 years of remote help desk support experience
1 year of experience with Active Directory services integration
1 year of experience with Google suite applications
1 year of experience in MDM solution (Airwatch)
ITIL certification or A+ certification
Mac Integration Basics Certificate or 2 years of equivalent Mac support experience
Windows 10 Certificate or 2 years of equivalent Windows OS support experience
Preferred Skills & Qualifications:
Experience with diverse IT environments
Additional certifications in IT support or related fields
Proficiency in multiple operating systems and platforms
Duration: 8 months with possible extension
Location: Richmond, VA
Introduction:
Join our dynamic team in Richmond, VA, where the charm of a historic city meets modern innovation. Enjoy a hybrid work environment that offers flexibility and a collaborative atmosphere. We are seeking dedicated professionals who are passionate about providing exceptional technical support and eager to grow their careers in a supportive and inclusive setting.
Day-to-Day Responsibilities:
Help users complete provisioning and onboarding technology set-up
Provide application support through remote access tools to resolve internal end-user issues
Deliver top-notch customer-focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Monitor and respond quickly and effectively to calls received by the Onboarding team
Interact with end users via soft phone or chat modules to resolve primarily software issues
Remotely access and support end-user machines to achieve first call resolution
Maintain excellent written and verbal communication skills
Required Skills & Qualifications:
Applicants must be able to work directly on W2
5 years of Technical Support experience
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Mac Integration Basics Certificate or 1 year of equivalent Mac support experience
Windows 10 Certificate or 1 year of equivalent Windows OS support experience
At least 2 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs
1 year of experience with IT ticketing platforms (e.g., ServiceNow)
Associates Degree in Computer Science, Information Systems, Engineering, equivalent certification or military experience
ITIL Certification
2 years of remote help desk support experience
1 year of experience with Active Directory services integration
1 year of experience with Google suite applications
1 year of experience in MDM solution (Airwatch)
ITIL certification or A+ certification
Mac Integration Basics Certificate or 2 years of equivalent Mac support experience
Windows 10 Certificate or 2 years of equivalent Windows OS support experience
Preferred Skills & Qualifications:
Experience with diverse IT environments
Additional certifications in IT support or related fields
Proficiency in multiple operating systems and platforms
About the Company
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