Service Department Director

Service Department Director - Domestic Automotive

Midland area business is seeking an experienced Service Deparment Director to run a Domestic Service Department.

Here’s what you’ll be doing:

• Lead a strong technical team to operate in an effective manner while maintaining high standards of quality and workmanship
• Ensure that every employee is focused on providing exceptional customer service
• Forecasts goals and objectives for the shop and meet or exceed them
• Ensures harmony and teamwork with all other departments
• Promotes a positive attitude and create a cohesive team to take the business forward.
• Prepares and administer an annual operating budget for the shop
• Attends manager meetings as needed
• Understands, and keeps abreast of and comply with federal, state and local regulations that affect shop operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Hires, trains, motivates, counsel, and monitor the performance of all shop staff
• Direct and schedule the activities of all shop employees while providing expectations and feedback
• Ensures accurate estimating, costing and invoicing in the department
• Provides technical assistance as needed
• Ensures premises and equipment and other assets are controlled and used effectively
• Conducts meetings with shop employees to discuss/communicate activities and issues
• Establishes and maintain good working relationships with customers to encourage repeat and referral business
• Completes quality checks on all completed on jobs
• Keeps abreast of new equipment and tools available and recommend purchases
• Ensures that the work areas and customer waiting area are kept clean
• Assists Fixed Operations Director as needed (other duties may be assigned)

Here’s what you’ll need:

• Automotive Service Management: 5+ years ideal.
• 3 years of relevant work experience
• A complete understanding of the repair process, and familiarity with warranty repair procedures
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based
• Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
• Problem Solving – ability to root cause problems and present solutions
• Interpersonal Skills – the ability to interact well with employees and customers at all levels, socially poised
• Computer proficient - Estimating Software, and Microsoft Office
• High School diploma or equivalent required

Here’s why you’ll want to work here:

• Competitive compensation with growth opportunities
• Great people with a great culture
• Paid Time Off and 401k
• Medical, Dental, Vision, Short and Long-term disability, and Life Insurance