Service Coordinator
Exegistics
Indianapolis, IN
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JOB DETAILS
LOCATION
Indianapolis, IN
POSTED
30+ days ago
Summary of Service Coordinator Position
The Service Coordinator position works directly with customers seeking maintenance and warranty service for their existing Pella products. All SC's receive thorough training in Pella products and warranty offerings to facilitate the process of offering excellent customer service. There are daily interactions with homeowners, builders, sales reps, service technicians, and the factory to help solve problems. As one of the top service branches in the country our small team works hard to provide the best experience we can for our internal and external customers. We need an individual who is diligent in their work and can maintain great focus while taking care of the task at hand. They must have an ability to organize competing demands. This is a fast-paced environment working within a dedicated team.
We offer:
Competitive hourly pay rate based on experience
Solid benefits package - Medical, Dental, Vision, Life insurance, STD, LTD, and Accident and Critical Illness reimbursement plans
A company matching 401k plan
A winning culture with low turnover
Job Training
Paid time off in first year
Service Coordinator Responsibilities
Answer inbound calls from external and internal customers and diagnose performance issues with windows and doors.
Schedule service technicians to complete assigned service tasks.
Order products and parts for successful completion of service events.
Track service events from inception to completion provide status updates to customers, sales personnel, and management.
Manage customer collections.
Apply for appropriate credit from Pella Corporation for warranty work.
Assist walk-in customers who need service parts or to schedule service work.
Approach every situation with a commitment to customer satisfaction and a service ethic that demonstrates that we are dedicated to meeting their needs.
Education
High School Diploma or equivalent; one-year project coordination experience preferred; one-year construction experience preferred.
Service Coordinator Qualifications
Proficiency with Microsoft® Office software applications
Must be a team player and exhibit a strong desire to learn and promote self-growth
Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion
Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines
Must be able to investigate issues and resolve conflict in the best interests of the business and our customers
Ability to apply basic concepts of general business math
Must have ability to work in a fast-paced environment.
Must have ability to prioritize multiple needs for efficient project coordination.
Conditions of Employment
Job Type: Full-time
Hours: M-F, 8a-5p
About the Company
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