Service Administrator

Job Title: Service Administrator

Location: Chesapeake, VA (Onsite)
Schedule: Monday–Friday | 7:30 AM – 4:30 PM
Experience Required: 1–2 years

Job Overview

The Service Administrator serves as the first point of contact for customers, delivering high-quality customer service while supporting daily service and branch operations. This role requires strong organization, attention to detail, and communication skills, with a customer-first mindset.

Key Responsibilities

Customer Service & Communication

• Greet customers professionally in person and over the phone

• Build positive relationships with customers and ensure a positive service experience

• Assess customer needs and gather accurate information

• Provide basic service or work order status updates, as requested

• Demonstrate professional phone etiquette

Administrative & Operational Support

• Create basic work orders in designated systems

• Scan, upload, and maintain accurate service documentation

• Enter detailed and accurate notations

• Support daily service operations and administrative tasks

Team Collaboration

• Work closely with service technicians, service writers, and branch staff

• Communicate clearly to ensure customer needs are met

• Contribute to a respectful, team-oriented work environment

Top Skills Required

1. Organization

2. Customer service

3. Communication

Additional Skills & Competencies

• Strong attention to detail

• Ability to multitask in a fast-paced environment

• Mechanical knowledge is a plus

• Strong phone etiquette

Qualifications

• 1–2 years of relevant experience

• Previous experience as a Service Writer or Service Technician is preferred

• Strong soft skills with the ability to work well in a team and treat customers with respect