Service Administrative Manager

Position Overview

Ultimate Staffing is actively seeking an experienced Service Administrative Manager to lead a dynamic team in Las Vegas, Nevada. This supervisory role requires a dedicated professional to manage administrative tasks efficiently while providing exceptional support to the service team. The position is 100% onsite and offers a chance to make a significant impact within a thriving organization.

Responsibilities

General Purpose:

Lead the Las Vegas Service Admin team in relieving associate departments and management of clerical work, administrative, and business functions by performing the following duties:

Essential Duties & Responsibilities:

• Supervise and oversee the Las Vegas Service Admin team members and associated work streams.
• Track team and team member performance against established benchmarks.
• Complete annual performance reviews for team members.
• Perform hiring functions for the team, as needed.
• Lead by example in the performance of team duties.
• Serve as subject matter expert in team processes and procedures.
• Coordinate and perform accurate and efficient billing operations.
• Create and send accurate invoices, upholding department policies and procedures.
• Coordinate and perform other office operations and procedures, including maintaining accurate customer information, creating customer records, setting up Time & Material orders, creating jobs from patrols for customers under Service Agreement contracts, and creating Quoted Service and other jobs.
• Ensure team compliance with commission policy.
• Create Commission Tickets for approval.
• Maximize team productivity through proficient use of software applications.
• Facilitate the flow of information to allow for efficient coordination of business activities from initial customer contact to sending it to the Service Operations team to complete the work.
• Review completed Service Agreement jobs to ensure that all time & materials have transferred to the job order in NetSuite.
• Set up contract renewals monthly and send to Account Executives.
• Coordinate and supervise accurate and timely volume, revenue, and commission posting.
• Model strong customer service skills.

Marginal Duties & Responsibilities:

• Perform receptionist duties, greets customers, and distributes mail.
• Performs other functions as necessary or as assigned.

Nature of Work Contacts:

• Interacts daily with employees in the office and the field to provide administrative support; may discuss and resolve customer issues and business matters.
• Interacts regularly with customers both in-person and on the telephone to answer customer questions, resolve issues, and to coordinate payment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A High School Diploma or GED and/or five years or more of related experience and/or training; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
• Knowledge of Work Processing software; Spreadsheet software; Accounting software; Order Processing systems; Database software and Contact Management systems.
• Ability to communicate in person and electronically.

Required Work Hours

Monday to Friday, 8:00 AM to 5:00 PM

Benefits

The client offers a competitive benefits package, including health insurance, retirement plans, and paid time off, tailored to support a balanced work-life experience.

Additional Details

Max Pay: $33.65 per hour
Min Pay: $28.84 per hour
This job is a supervisor position.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.